They are aware of the situation and are actively trying to address. I had a meeting with Product Team and told them my frustrations and what others have reported. All I can tell you is they are working on it.
PS: I will always ride with a chest strap regardless of how good Whoop becomes. I just want it to become close to my HR strap so my strain isn’t all over the place. 
Appreciate your update.
5.0 is driving me soo crazy with its HR readings. Even on the bicep, when lifting, it is almost all the time between 80 and 90. This leads to a strain of a 45 min hard session of 2 - 2.5 and around 60 calories, OMG. Since one week I switched to Amazfit Helio strap, sitting on my bicep too. HR readings are top notch now, its getting all the HR spikes, just wonderful. I dont want use the whoop anymore, all the frustrations are just not worth for me, although money is thrown out the window. To solve problems with whoop, they need to work on a new hardware, not just implement fancy graphics in the app, aging bla bla, sorry, I’m just so frustrated with whoop.
Totally agreed. Seeing exactly the same thing. I’m also very frustrated and I think I will stop using Whoop. Totally unreliable and useless to me
To my huge surprise and after months of frustration with insanely erratic Heart Rate readings on WHOOP 5.0, I have actually found a solution that is now working for me. Over the last two weeks with cumulative running of over 11 hours, I have not seen a single false reading, when I used to get them on every single run, for quite long periods, and even when just walking. I’ve no idea if it will work for cyclists or weightlifters, or anyone else, but if you want to try it, here’s what I do:
I have the band only just above the elbow - definitely not on the bicep - about as low as you can go and still be above the elbow. I don’t use the bicep band. I use my wrist band. The wrist band is close to its limit, and yes it’s a bit tight, but that may be why it works. If you think of your arm as having four sides, then the Whoop itself is not on the bicep side, not on the tricep side, and not on the inside (where it would rub against your ribs). It’s on the outside. The picture below might clarify. I’ve had two weeks of really good data, whereas before something maddened me every single day. Fingers crossed, and I hope maybe this will help for some of you
Evan, I have emailed your customer support several times with no response and I have posted on here. I was sent a defective Whoop MG and am being forced to wait for a replacement without my concerns being addressed. I will be canceling my WHOOP membership if your “support” team does not address. You literally sent me a defective item. I have never received such terrible service after what is so clearly a manufacturing error
Durkin, I have emailed your customer support several times with no response and I have posted on here. I was sent a defective Whoop MG and am being forced to wait for a replacement without my concerns being addressed. I will be canceling my WHOOP membership if your “support” team does not address. You literally sent me a defective item. I have never received such terrible service after what is so clearly a manufacturing error
@Kdrue & @eduardgunia - A senior member of our Membership Services team will be contacting you very soon. Our goal is to ensure you feel confident and empowered to get the very most out of WHOOP, and we’re committed to finding the best path forward.
Sure, he can do. For example today i had a 47 min challenging lifting session with 4 working sets for back, 6 sets tricep and 2 for the pack. Strain 0.1 and 58cals.
so disappointing it is
Did they believe it was an issue? I’m so fed up with my 5.0 reporting near-comatose levels of caloric expenditure that I’m ready to throw it in the trash.
Unfortunate and a tiny bit glad I’m not the only one putting up with this. The level of support for the amount we pay is ridiculous.
I cancelled my 4.0 and yet to take up the 5.0. will go to a competitor and see how that goes instead. Shame really as the 4.0 was great, just battery life became shortened with the additional features eating up energy
My heart rate apparently stopped recording all together last night and for the first time since being a Whoop member (coming up on 5 years) I have no sleep/recovery data and my run yesterday apparently was in Zome 0. Also have to manually enter sleep often with MG. We need responses from @whoopadmin
