They are aware of the situation and are actively trying to address. I had a meeting with Product Team and told them my frustrations and what others have reported. All I can tell you is they are working on it.
PS: I will always ride with a chest strap regardless of how good Whoop becomes. I just want it to become close to my HR strap so my strain isn’t all over the place. 
Appreciate your update.
5.0 is driving me soo crazy with its HR readings. Even on the bicep, when lifting, it is almost all the time between 80 and 90. This leads to a strain of a 45 min hard session of 2 - 2.5 and around 60 calories, OMG. Since one week I switched to Amazfit Helio strap, sitting on my bicep too. HR readings are top notch now, its getting all the HR spikes, just wonderful. I dont want use the whoop anymore, all the frustrations are just not worth for me, although money is thrown out the window. To solve problems with whoop, they need to work on a new hardware, not just implement fancy graphics in the app, aging bla bla, sorry, I’m just so frustrated with whoop.
Totally agreed. Seeing exactly the same thing. I’m also very frustrated and I think I will stop using Whoop. Totally unreliable and useless to me
To my huge surprise and after months of frustration with insanely erratic Heart Rate readings on WHOOP 5.0, I have actually found a solution that is now working for me. Over the last two weeks with cumulative running of over 11 hours, I have not seen a single false reading, when I used to get them on every single run, for quite long periods, and even when just walking. I’ve no idea if it will work for cyclists or weightlifters, or anyone else, but if you want to try it, here’s what I do:
I have the band only just above the elbow - definitely not on the bicep - about as low as you can go and still be above the elbow. I don’t use the bicep band. I use my wrist band. The wrist band is close to its limit, and yes it’s a bit tight, but that may be why it works. If you think of your arm as having four sides, then the Whoop itself is not on the bicep side, not on the tricep side, and not on the inside (where it would rub against your ribs). It’s on the outside. The picture below might clarify. I’ve had two weeks of really good data, whereas before something maddened me every single day. Fingers crossed, and I hope maybe this will help for some of you
Evan, I have emailed your customer support several times with no response and I have posted on here. I was sent a defective Whoop MG and am being forced to wait for a replacement without my concerns being addressed. I will be canceling my WHOOP membership if your “support” team does not address. You literally sent me a defective item. I have never received such terrible service after what is so clearly a manufacturing error
Durkin, I have emailed your customer support several times with no response and I have posted on here. I was sent a defective Whoop MG and am being forced to wait for a replacement without my concerns being addressed. I will be canceling my WHOOP membership if your “support” team does not address. You literally sent me a defective item. I have never received such terrible service after what is so clearly a manufacturing error
@Kdrue & @eduardgunia - A senior member of our Membership Services team will be contacting you very soon. Our goal is to ensure you feel confident and empowered to get the very most out of WHOOP, and we’re committed to finding the best path forward.
Sure, he can do. For example today i had a 47 min challenging lifting session with 4 working sets for back, 6 sets tricep and 2 for the pack. Strain 0.1 and 58cals.
so disappointing it is
Did they believe it was an issue? I’m so fed up with my 5.0 reporting near-comatose levels of caloric expenditure that I’m ready to throw it in the trash.
Unfortunate and a tiny bit glad I’m not the only one putting up with this. The level of support for the amount we pay is ridiculous.
I cancelled my 4.0 and yet to take up the 5.0. will go to a competitor and see how that goes instead. Shame really as the 4.0 was great, just battery life became shortened with the additional features eating up energy
My heart rate apparently stopped recording all together last night and for the first time since being a Whoop member (coming up on 5 years) I have no sleep/recovery data and my run yesterday apparently was in Zome 0. Also have to manually enter sleep often with MG. We need responses from @whoopadmin
So, so jealous of your ability to actually interact with Whoop staff.
I basically am looking for health trends (like positive improvement in VO2 and HRV), so the actual numbers aren’t that important to me. To have meaningful trends, I need consistent data.
I am curious how many of the Whoop issues I experiencing are server side versus the device versus the app. Whenever I have contacted Whoop support I never get an informed answer on anything. To date, support has all been some version of very bad AI …. either from an outsourced human or directly from a very bad LLM. I get a kick out of the fact that EVERY email is anonymous and never signed.
Do you know if Whoop recognizes/acknowledges the issues with their support system? Do they have plans to fix it? Googling “Whoop support” does not paint a very pretty picture.
I want to continue using Whoop as I find the Whoop Age and Pace of Aging extremely motivating….. but I can only waste so much time trying to get meaningful help. All their responses just raise my blood pressure 
. I’d even pay for better support!!!
Charlie
I had very good communications with Whoop Support before I started to point out their flaws and since then they do not respond to any of my posts or emails. I fully expect to be removed from this community at some point. I and many others are simple not happy with Whoop 5/MG but their silence is deafening. It’s really sad because I really wanted Whoop to be a great device for me but there seems to be something not right with either the Hardware or the Algorithm. Suspecting hardware since I would presume software would have been addressed by now. I wear whoop but only to compare against Sonar Health which I use to combine all my data Garmin, Oura, Amazfit and Apple health. This produces a similar Sleep, Recovery Strain charts. Unless something amazing happens in the next 5 months I will not renew.
It would be a shame if they somehow banned you to the closet. They need you more than you need them. They must know that if they bothered reach out to get your advice
Whoop certainly has many competitors, with more coming at CES this week. One would think that customer service is an easy way to differentiate themselves, especially if the hardware needs help. Unfortunately, they are only differentiating themselves by showing us all how bad their support can be. I have never experienced anything like this that is broken in so many different places… and I do IT for a living. I had no idea that simply trying to cancel an order was a nightmare.
I am hoping we are seeing Whoop at its worst now and that things start to get better soon.
My suggestion and I think I have said it to Whoop is have two subscription Models. One with hardware and one with just imported data. I really like whoops data set and charts. It’s what sets them aside of all others. So why not have a much cheaper data only subscription and read from Apple/Andriod Health. Maybe include some common integrations like Garmin, Strava, Wahoo, Oura. Just have whoop crunch the numbers. I’d pay $50-75 year for this service. 
Great idea. But… I still think their customer service if left as is would be very limiting.
OMG. What a company! This is funny. So the forum admin contacts me and says she is assigning my case to someone named “Dawn” who will contact me directly and be my single point of contact…. “when she gets in to work in the morning”. Never happens … but I do get an email a day later through the same support portal that I complained about telling me that she is researching my HRV issues (and its signed “Dawn”). Of course I can’t reply to her….. Then she dissapears…. but other call center staff start chiming in. Same nonsense as before I complained on this forum.
Whoop has evidently completely outsourced support to this call center. There is zero consistency and in my case, no meaningful help.
I am giving up trying to get meaningful help. I’m just going to contnue using the band (because I do love it) as is. If I find something better (with real support), then I’ll consider making a change.
