My WHOOP 5.0 device is lost and I would like to know my options for a replacement or buying a new device linked to my current membership.”
Hello,
My Whoop 5.0 band has been stolen, and I cannot find any information on how to obtain a replacement. I urgently need your help to resolve this situation as soon as possible.
Thank you in advance for your assistance.
Kind regards,
Hey Folks, im also in the same boat.
https://shop.whoop.com/ca/en/products/replacement-whoop-strap-5-0/
Im based in canada and this link just insnt working. ive tried once a week to re-order without support. Its been over 2 months now and i havent cancelled my account, as i still want to use my whoop. But need a replacement. PLEASE ADVISE.
HI @verifieduser, can you please try logging into your account on the web? Then see if you’re able to click “Add to Cart”. Click the “sign in” button in the top right corner of the page.
Im in Canada. I activated my whoop 5.0’on July 4th, 2025. Less than 3 months in the battery stopped holding charges and I was approved for a censor replacement on Oct 13th with an order number and even got the return label etc. I still haven’t received anything. After reaching out to support again I was told the 5.0 censors are out of stock with NO restock date. And even though the 5.0 censors are still available for purchase on the website and available for free upgrades for 4.0 users with another year of membership, the replacement censors are not. It’s been nearly 2 months and it doesn’t seem like there is a restock date in the near future at all. I asked to cancel my membership and get reimbursed for the remaining amount but never got a reply.
Hi I lost my sensor too. 5.0 I’m paying for membership. Can I have a new one or what is the process?
Hi, I’m also having issues ordering a replacement device. I live in Denmark and the link to the EU PDP keep showing out of stock and there’s no way for me to sign up for notify me. I’ve been chasing for more than month. Keep getting the same terrible answer from a bot email. Please refer me to support.
I lost my whoop and can’t order a replacement for it. Would like to have a reply from you since the app doesn’t work.
I lost my wristband and all the ai bot said to do was order a replacement which isn’t possible. Very frustrating, as I am a mg paying member, and am now thinking about possibly cancelling my membership for next year. I’d like to get a new one but seems hard to get a replacement.
Hi @ashton_argento,
You can find links to WHOOP replacements at the bottom of this support article.
Lost my Whoop 5.0 in the ocean yesterday. Strap was securely fastened and it just came off. This is actually the third time that it’s been lost due to the strap detaching. Y’all need a better design.
Trying to order a replacement but the shop days they’re out of stock. Do we get extensions on our subscription because of this? How long is the expected wait time?
DITTO: First, the strap falls off!!! Ridiculous. And they take 0% responsibility for their bad design.
Second, I haven’t been able to order a replacement 5.0 for three months …. I never get an email that it will come available and none of the links above work.
Any lawyers in this thread? Sounds like a good class-action opportunity to me. It can be their second Class Action this year … to join the one about unknowingly selling our data: lomeli vs whoop
I also just lost my sensor/band and am unable to purchase a replacement on the website!
My contact:
5307232757
Hi @waturballur , thanks for reaching out and I am sorry to hear you’ve lost your device! Please reach out to our team at support@whoop.com and they will be able to get you set up with a replacement 
I have also lost my sensor
Tried everything but am unable to purchase z new one
Please help
This is what I need also please
Can they please help replace my whoop mg
Hi
I am also having all the same issues
I am unable to order a new sensor
Please assist
I guess this never got flagged as the issue still exists
Hi all! Which sensor are you using (4.0, 5.0, or MG)? shop.whoop.com will only show you the replacement option associated with your account; and you will also need to be logged in.
Let me know and I will grab you the link!
I lost my sensor and it’s been MONTHS that the replacement has been OUT OF STOCK. I paused my membership but that pause is only 3 months and ends in a few weeks so I’ll be continuing to pay for this stupid membership despite me not having a Whoop! This is an ongoing issue that lots of customers according to this forum have had. Will a real, living, breathing human please reach out to me (enough with the AI BOTS) and offer a replacement AND refund me for the months that I lost/already paid for.