How do I order a replacement sensor?

WHOOP 5.0
1

Lost my whoop on the road and the web site is a real clunker.

2 Likes
2

I lost mine too - been trying to order a replacment and the “costumer service” bot has not provided any solutions. The website will not allow me to add a replacement to my cart - I’ve tried everything the bot has suggested multiple times. Guessing this is a way the company scams current users by prioritizing new users for devices since they’ve already taken the money of current users. Costumer service phone lines hangs up immediately.

1 Like
3

Have you found a resolution? I recently lost mine and have been trying to order a replacement but doesn’t let me add to cart.

3 Likes
4

Email customer support and request an actual person respond (AI bot is useless). Then customer support will ask for info and send you an invoice and ship you a whoop directly.

5

Absolute nonsense. Lost my band surfing this morning. Thought I’d be able to just buy one from the store. Nope. Dealing with this AI email make me want to strangle someone. Having the same problem with the links as you guys. Can’t add to cart, can’t buy now. Lame thing is I bought the membership in advance with the new 5.0. I wonder if they will refund me. 4.0 it is for now till this mess gets straightened out.

6

I’m in the same boat. I lost my band after it just fell off, and now I’m going in circles with the email bot. My main concern is why the band fell off in the first place. It was securely strapped, positioned properly on my wrist, and I had been wearing it for several days when the clasp must have come undone. That sounds like a flaw with the band or clasp, not something I did wrong. The bot is telling me to order a new one for $125, but the link doesn’t even work. I’m not comfortable spending that money plus the cost of another upgraded band when I have no reason to believe it won’t fall off again. This is not something I’ve experienced with Garmin, Oura, or Apple Watch. I’m really disappointed because I wanted to like this, but I don’t feel confident the issue won’t repeat.

1 Like
7

Hi gang. I’m flagging this to our support team now. Stay tuned.