Lost my whoop on the road and the web site is a real clunker.
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I lost mine too - been trying to order a replacment and the ācostumer serviceā bot has not provided any solutions. The website will not allow me to add a replacement to my cart - Iāve tried everything the bot has suggested multiple times. Guessing this is a way the company scams current users by prioritizing new users for devices since theyāve already taken the money of current users. Costumer service phone lines hangs up immediately.
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Have you found a resolution? I recently lost mine and have been trying to order a replacement but doesnāt let me add to cart.
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Email customer support and request an actual person respond (AI bot is useless). Then customer support will ask for info and send you an invoice and ship you a whoop directly.
Absolute nonsense. Lost my band surfing this morning. Thought Iād be able to just buy one from the store. Nope. Dealing with this AI email make me want to strangle someone. Having the same problem with the links as you guys. Canāt add to cart, canāt buy now. Lame thing is I bought the membership in advance with the new 5.0. I wonder if they will refund me. 4.0 it is for now till this mess gets straightened out.
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Iām in the same boat. I lost my band after it just fell off, and now Iām going in circles with the email bot. My main concern is why the band fell off in the first place. It was securely strapped, positioned properly on my wrist, and I had been wearing it for several days when the clasp must have come undone. That sounds like a flaw with the band or clasp, not something I did wrong. The bot is telling me to order a new one for $125, but the link doesnāt even work. Iām not comfortable spending that money plus the cost of another upgraded band when I have no reason to believe it wonāt fall off again. This is not something Iāve experienced with Garmin, Oura, or Apple Watch. Iām really disappointed because I wanted to like this, but I donāt feel confident the issue wonāt repeat.
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Hi gang. Iām flagging this to our support team now. Stay tuned.
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Iām having the same issue. Whatās the final resolution here? The links tell me to go to https://shop.whoop.com/en-us/products/replacement-whoop-strap-5-0/?sku=960-003-000 which is the strap but does not mention the sensor. Does this product include the sensor as well?
Hi gang. I checked in with the Membership Services team and they let me know that theyāve helped every person on this thread. If anyone still believes they have an issue, please let me know and Iāll connect w/ the team again.
Iām having the same issues. Anyone could get a news tracker by now?
Hey Dylan, could you resolve the issue? I am also trying to get the replacment for a while now 
Hi. I am having the same issue. I only see a replacement strap link from what the ai customer support sent back to me.
Please assist.
Jesse
Hi Durkin, would appreciate support please. Same issue, I need to order a replacement sensor and cannot add to cart via website.
Hello, I am having the same issue. I lost my sensor and need to purchase a replacement. Thanks!
My whoop fell into a lake and Iām having the same issue with being sent to a āstrapā purchase and not a new āsensorā as itās called everywhere else. How can such a large company have such an obvious flaw like that this that would be so easy to fix. Change the name of the āstrapā listing to āreplacement sensor and bandā or even just add a description to confirm what is included in the order. Or add a whole new product is the āsensorā alone. Pretty pathetic oversight wonāt be renewing my subscription after this debacle. Garmin and other health trackers do things better anyway. Whoop just invests more in marketing!
Hi there, thank you for checking in.
I actually have the same issue, I lost my WHOOP while surfing after seeing in the app that it could be used for that activity. I still have several months left on my membership, so Iād really appreciate any kind of support or solution you could offer.
Could you please connect me with the team as well? Thank you so much in advance.
Best,
Diego
Hi I have the same issue lost mine in a flight can someone help me
Same issue here. My Whoop 5.0 band failed, the device came of my wrist and was subsequently crushed by a car. Would like to get a replacement sorted but canāt seem to order the right product.
Me too. I remember when Whoop would quietly send you out a replacement for free - miss those days.
I have exchanged several emails with customer services - not sure if itās AI or a real person - but they keep sending me a link to the US Store which wonāt allow me to order an item for my UK address - and round and round we go.
I am FURIOUS with my experience with Whoop as of late. My husband lost his Whoop and I promptly ordered a 4.0 replacement on Saturday, July 26. The money was taken out of my account that day- $82.31. One week later, after no update on Shipping, I reached out to customer service, which was of course an AI bot that I felt was condescending in helping resolve my issue. I escalated it 2 weeks after the order date and requested an actual person to speak to. I was told there were currently no Whoop 4.0s available- that they were waiting on another shipment and they would send it out very soon. My husband and I have both been long time customers and have recommended Whoop to several friends and family member, but they have been completely unhelpful at resolving this issue. I even asked if there was a way to switch to the 5.0 model and if they would send one of those, and they said they were unable to do that. Itās been nearly three weeks since the order and there is no resolution in sight. We love the Whoop products but are seriously considering cancelling out memberships and heading elsewhere (Garmin, Oura) due to the horrible customer service experience.