Over the past two nights, my sleep has not been automatically detected by WHOOP. I had to manually add the sleep session, yet the app still remains stuck on “Sleep Pending” and no sleep score, recovery, or HRV is generated.
I have already tried the following:
Tightened the strap
Worn the strap higher on the arm
Confirmed the sensor is working (stress monitor and HR data updating)
Ensured the device is connected and syncing
anyone faced same issue?
Exactly the same issue happened to me. I have even changed the device since yesterday after being stuck without sleep data and the rest. I have twice received the firmware update but seems like during night data is not being synchronized due to bluetooth failure or wifi or LTE issue not sure to be honest. Don’t know what to expect for today…
I had the same issue for the last two nights
I have the same issue. It says data catching up for hours and then it doesn’t show any sleep data or Any health metrics. It’s been like this for 3 days
Same here! I’ve been having this issue for the past 3 nights.
same issue, sleep data was not captured for few nights, first it started missing 2 - 3 hours of data and then 2 days back , missed the entire sleep - contacted support , unpaired the device to pair again and it simply doesn’t pair, the device is not even detected. went through several emails with support team, it seems like many people are having the same issue. no estimated time given for resolution either. waiting now to hear back and will update here
I had the same issue for the last two nights
Hi there! At your earliest convenience, please update your WHOOP to the latest firmware version (50.36.1.0). You should see these issues resolved once this has been done. For any further questions or concerns, please reach out to our support team via email at support@whoop.com!
This issue is due to Whoop + firmware issue. Whoop stopped analysing data for existing firmware before they ensure we receive the new firmware, which is being rolled out in phases. As a result, I unfortunately lost 2.5 days of data during the process.
My MG suddenly stopped working on March 4th. The connection dropped during the day and after that the device stopped recording data completely. As a result I lost about 2 days of data.
Luckily I still had my WHOOP 5.0, so I switched to it the same evening. That night the 5.0 also failed to record sleep, but in the morning it started a firmware update and began working normally again. Since then the 5.0 has been stable.
However the MG is still unusable.
Current behavior of the MG:
the device charges normally
it appears in Bluetooth
the WHOOP app can see it
but it never enters pairing mode
no blue LED appears at all, no matter how many times I tap the device
I followed all the troubleshooting steps from WHOOP Support:
the app is updated to the latest version (5.42.0)
the device was removed from Bluetooth
the phone was restarted
I tried the tapping procedure for pairing mode multiple times
the device has been fully charged
Still no pairing mode and no LEDs.
I also sent WHOOP Support a video showing the issue.
Right now I’m communicating with support, but they respond about once per day, so the process is moving quite slowly. So far the MG still cannot be paired.
Likely, it is related to the latest firmware update or IOS App update. To resolve this, after updates, the sensor needs to be fully reset.
Please follow these steps carefully:
Open the WHOOP app
Tap the device icon in the top right
Go to Advanced
Select Reboot Device
Keep the app open and the sensor close to your phone for at least 60 seconds
After the reboot completes, please leave the app open and allow it a few minutes to fully sync.
but if the device doesn’t sync with the phone, it will reboot?
To answer your question, you may need to enforce it.. Kind of try-and-error troubleshooting
Didn’t you hear from the support yet?
offered a replacement