We’ve built a WHOOP integration at Timeless (a digital health company in Mexico) that syncs recovery, sleep, workout and cycle data into personalized longevity reports for our patients. It works well and we’ve fully validated it within the current 10-user limit.
The problem: our app is stuck at the 10-user cap, which blocks us from releasing to the patients who are actively asking for it. We’ve followed WHOOP’s formal process — submitted the approval request, followed up through support (case 07396358), and were told it was flagged for internal review — but after ~10 days we still have no decision and no timeline.
Expected usage is modest and predictable: ~50 connected users in the next 60 days, scaling to ~500 by year end, with scheduled syncs a few times per day per user (well under any rate limit).
Is there anyone from the WHOOP Team who can help get this reviewed, or point me to the right person to accelerate it? Happy to share any details needed. Thanks!
Thanks for chiming in — and sorry you’re dealing with this too. Over 3 months is rough.
Sounds like this isn’t an isolated case, which makes me think a few of us are stuck in the same queue. If anyone else here is waiting on an app approval to raise the 10-user limit, it’d be great to hear your timeline in this thread — the more visibility, the better.
Would really appreciate someone from the WHOOP Team taking a look. Happy to share any details on our end (case 07396358). Thanks!
I’ve also been waiting for months on end. Created a post here, reached out to mods, contacted customer support, but apparently answering questions or approving the request is too much of an ask. Really doesn’t match the premium product they project to be.
Appreciate you sharing this, Erik — and sorry you’ve been stuck even longer. That’s now at least three of us in this thread alone waiting on the same app approval, some for months.
To be clear, none of us are asking to skip the process — we’ve all filed the formal request and followed up through the proper channels. We just need the review to actually move and a way to get a status.
@msteam@Durkin — could someone take a look at this thread? Happy to consolidate our case details (client IDs, use cases) in one place if that makes the review easier on your side. We’re all genuinely excited to bring WHOOP to more users; we just need this last step unblocked.
Hey there! We’ve escalated this our appropriate internal team with the notes you’ve provided on your case via email, and they will be sure to follow up/expedite this matter for you as soon as possible.
So sorry for the delays here and your patience is appreciated!
Thank you — really appreciate the @msteam stepping in here and escalating it internally. That means a lot.
I don’t want to be pushy, but I do need to be honest about the timing: this has been open since June 19, our integration is fully built, and patients are actively waiting on it. So while I’m grateful it’s being expedited, we can’t keep it open-ended indefinitely on our side.
Would it be possible to get a rough timeline — even a target week — so we can plan our rollout? Happy to jump on a quick call or send anything the internal team needs to close this out. Thanks again for the help.
We have also been waiting since February 6th. Everything is built and has been tested with multiple users, but we are unable to proceed and are currently sitting on a stalled project due to the 10-user limit.
We previously tried reaching out via Twitter DM and were told the issue would be escalated internally. However, after providing our email and Whoop ID as requested, we received an automated response followed by a message from support stating they had no context on our request.
If possible, could you please look into our application? Any direct update or escalation to the correct internal team would be greatly appreciated so we can figure out how to move forward.
Update from our side — we finally got approved, so I want to share the full timeline in case it helps anyone still waiting.
Timeline:
Jun 19: submitted the formal approval request (Typeform). Got the standard auto-reply about the 10-user limit.
Jun 23: opened a support case. First replies were automated / off-topic and didn’t address the request.
Jun 24: a human on support flagged it “for internal review” — but with no timeline.
Jun 25–28: escalated in parallel — posted in this community, commented on WHOOP’s LinkedIn/X, and reached out to WHOOP folks directly.
Jun 28–29: got a reply via X DM saying it was escalated to the Integrations & Partnerships team (but “can’t expedite / no timeline”).
Jul 4: the WHOOP Team replied here in this thread and said they’d expedite.
Jul 6: approved.
So start to finish it was ~17 days. If you’re stuck: file the formal Typeform request, open a support case, and post your case (client ID + use case) here so the WHOOP Team can see the pattern. Consolidating cases in one place clearly helped.
Hi there! The team was not able to locate your request, but would be happy to approve the increased user limit. At your convenience, can you please follow the steps below?
I’m also checking in to see if there is any update on the request to raise the 10-user developer sandbox limit for our application. We opened this request on June 17.
We currently have a swimming team waiting for the integration so we can finalize and roll out their summer training plan analytics. Because of the seasonal nature of their training, onboarding them soon is critical for us.
Any updates or visibility on the approval timeline would be hugely appreciated.
Hi, we are also waiting for 1 1/2 months already for the user limit approval, however we are not getting any updates on that.
We would really like to move forward with this but it’s really frustrating that it doesn’t seem to be moving forward at all.
The Email I applied with is Paul.g.flatten@gmail.com