Anyone else have spikes in the HRV, extreme spikes. I generally have a low HRV. It’s always been that way, my high is 22 approximately. This doesn’t mean I’m unfit or struggling to recover, it just means I run naturally at a low HRV.
But this last few weeks I have seen a huge spike two times going to around 170. Obviously a glitch but this has affected my recovery, it keeps saying HRV average is higher than normal but that’s to be expected with 2 super high readings making my average a lot higher than it should be. So when I dip below 29 it thinks I have poor recovery. I would like to have the ability to delete these so I can get my recovery back to green to what it actually is.
@ncipollo @Durkin any thoughts on these two spikes in HRV. Can they be deleted because I am sure they are not correct.
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Lol…. For me the opposite is the case. In general since I wear Whoop my HRV is always on the low side
And again today, whoop thinks my average is 29 when it’s more like 20. Those two huge spikes have thrown everything off. @ncipollo @Durkin please fix my data it’s getting really frustrating.
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Hey @AlanGooner - I’ve shared this with one of my colleagues on our Analytics Support team, and they should be in touch with you shortly. Thanks for the post!
Regarding your feedback, this is also on the radar of our Product team 
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Hello Evan, Thank you. My recovery has been showing as yellow for days and I am sure it’s because of these strange spikes. I think I had a 99% recovery after the spike so I assume it goes both way’s but surely it’s impossible to go from 20s to the 170’s over night?
Yeah, that HRV spike is definitely weird. I’ve seen something similar on a friend’s device, though in his case it’s more about random high heart rate and strain spikes during the day. It can happen while he’s literally just sitting in a restaurant or lying on the couch doing nothing.
We contacted WHOOP support multiple times. They sent replacement sensors, but the issue didn’t go away. It seems to be a software problem. Eventually we bought the latest Garmin Fenix to compare side by side. No spikes there. Same conditions, no movement, just stable data. WHOOP, on the other hand, keeps showing these bizarre peaks.
It happens to him almost every day, and it ruins his whole dataset. Recovery, strain, heart rate zones – everything gets skewed. WHOOP’s final answer was just to offer a refund, which honestly feels like their default move when they hit a wall. No actual fix, no investigation.
Your HRV situation is a different beast, but yeah, clearly something’s broken under the hood.
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I have a Garmin watch and the baseline are similar but Garmin doesn’t have these huge spikes. I, too am sure it’s software. A simple solution is to allow users to delete strange spikes or auto delete because no one can go from 20 to 170 in a day. My Recovery has been in the Red/Yellow for weeks but I know I am fully recovered (Garmin and Oura confirm). I was promised someone would contact me but no one has and I do not expect them too either. I have never had a high HRV but Whoop seems to under report mine compared to Garmin. My experience with Whoop is just awful 
Garmin 4 week trend.
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@evanatwhoop Looking forward to another day of poor recovery because of these strange HRV spikes. Crickets from your team, very frustrating. Please prompt them to reply/help. Whoop has become unusable for me 
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I feel really recovered today Garmin and Oura agree
Hey there @AlanGooner & happy Friday. I’m very sorry that this continues to be an issue for you, I know that’s frustrating. I checked on that email with our support team and see that they responded with some steps to take on August 6th. It’s possible that email went to your spam or junk folder - would you mind taking a peek for me to be sure?
Specifically, the team noticed that there signs your strap fit could be optimized. Here’s what we suggest:
Please ensure that your are wearing your WHOOP one finger-width above your wrist bone. It should be tight enough that you cannot slip a finger underneath but not so tight that it is uncomfortable. Please ensure your wearing your WHOOP accurately to ensure proper data collection.
I recommend allowing 3–4 days after making these adjustments to give the device time to recalibrate your metrics. This short recalibration period helps ensure accuracy as your WHOOP adapts to the updated placement.
I’m flagging that this is still an ongoing painpoint to my colleague on the case right now so that they’re in the loop. When you have the chance, can you please respond to that email to inform us whether these steps help or not? Getting back to us there is going to allow our Analytics support team to find the best possible resolution for you the quickest way.
Lastly, I’m going to suggest that we get a quick phone call set up between you and our Analytics support team either if that email isn’t showing up (so sorry if that’s the case) or if these steps don’t do the trick. We want to see this fully resolved for you
Hope you have a great weekend,
Ev
Hello Evan,
I never got an email and I have checked my spam folders.
I wear it tight, if I take it off you can see an indent in my wrist. Everyone is complaining about HR with the Whoop 5 so telling users to tighten to the point where it cuts circulation, is to be honest, dangerous.
But what you are not explaining are the huge spikes. This is obviously not correct 20 to 170 over night is not feasible. Consequently my recovery is horrible because these to large numbers are skewing the average. I need these to records deleted. This must be a software issue or a defective unit.
To sum up, I have been wearing whoop long enough to know how tight and where on my wrist. I know for cycling I need to slide up my arm around 4 fingers from the wrist bone otherwise it reports super high HR, higher than I am capable of reaching. The fact I need to do this literally tells you there is a problem. Maybe smaller, lighter, thiner isn’t a good thing.
So please don’t send a canned email, which I never got, suggesting what we already know and give us hard facts as to why this is happening. Too many people with Whoop 5/MG are experiencing issues and the silence is deafening.
Please delete my two high HRVs so I can get back on track. At this rate it will take me 2 or 3 months to get my average HRV back to normal, so a few months wasted from my membership
This community is great and was an excellent idea to set it up but also an issue for you guys when so many people see problems. ECG not working, HR is terrible etc so please Listen to us and give us honest feedback.
Alan
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I can delete a weight, so why not an HRV?
@evanatwhoop I just got a new email from support but it was titled HR inaccuracies. I might have ignored that because my issues is HRV spikes, nothing to do with HR per se. I believe sometime back I sent in a ticket and got no response about HR a month or so ago. I never sent in a support ticket regarding HRV. I just posted my frustrations on the community.
Alan
@AlanGooner I have the same issues. Whoop support is useless as they just copy and paste answers which might have nothing to do with the issue. I miss the days when you could actually chat with support and the product team. I gave Whoop one last chance with the 5.0 and it looks like that I will just get another product.
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Pretty sure I have it tight enough, maybe too tight. But support tells me they have seen “loose fit indicators”. This seems a wild claim, how can they possibly tell it’s loose, do they sneak into my room at night and check. 
By the marks on my skin I’d say it’s a snug fit 
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I hear you. I also wear it this tight. Still no improvement. I guess coming up with this kind of “solution” is a way not to say that there’s nothing that could be done about it.
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@evanatwhoop
I am still being punished for these crazy spikes. Why is this not being addressed for me. My monthly average is high 28 because the two spikes whereas my weekly is with range. My recovery is complaining I’m 30% lower which I am not. I am within my normal range for the week.
Please support me on this.
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Hey @AlanGooner - I appreciate the update, and your patience. I know this is frustrating. Wanted to reassure you that I’m actively chatting with our Product team and we’re going to have an update for you by tomorrow – it’s at the top of my priority list. Thanks so much for confirming your strap is fit snugly and at an ideal location, by the way. I know those steps can feel a little elementary, but it really is critical that we rule out any sort of fit-related accuracy issue first in these sorts of situations. Please hang in there for me till then, and in the meantime enjoy your Sunday!
Hi, @AlanGooner – thank you so much for your patience while some of my colleagues helped look into this. I know this has been a frustrating experience. Our team cares deeply about ensuring you’re confident in the insights WHOOP provides, and being at your side to resolve any issues you encounter in both a swift & comprehensive manner. I apologize that you haven’t felt fully supported in this case, and we intend to help make that right. Below, I am going to provide you with a synopsis of the information we have available so you feel empowered to draw your own data-informed conclusions.
It’s important to state that it is possible the HRV spikes you encountered last week are not in fact erroneous/incorrect data. Some factors, such as stress, high strain, illness, medications, or extreme temperature exposure can contribute to fluctuations – though I’d anticipate you would be aware in most cases if one of these things were in the mix here. If you have any concerns about your heart health, please consult a qualified healthcare professional.
Lastly, after discussing this with our Data Science team – we don’t recommend removing WHOOP data simply due to it being outside of the typical range, and we won’t be able to perform this action for you from the backend. That being said, we’ve taken the ability to factor out one-off spikes from your overall Trends view & coaching as very valuable feedback and this is now on our Product team’s radar to investigate. In this case, your baselines should normalize within 2-3 weeks depending on your personal physiology.
Thank you again for your patience here. As always, we’re here to support you on your WHOOP journey and we appreciate your involvement in this Community!
Best,
Ev
Hello Evan, @evanatwhoop
I appreciate the feedback you promised but unfortunately your answers are not correct, those HRV spikes are erroneous. I have attached Garmin and Oura. Garmin has found a steady HRV for the same period. Oura has gaps but that could be the ring moved during sleep but again it is steady across the same period. Whoop has crazy spikes that are not consistent with any of my other devices. So your conclusion is the other devices are wrong.
For you to tell me that in 2 to 3 weeks it will be sorted is not an acceptable situation. I could get to the week 3 mark and suddenly have another spike to only throw everything off again. Right now whoop is nothing more than an expensive bracelet.
If you won’t delete these 2 spikes which appear to be identical (not suspicious at all 
) then what is the point of me using whoop going forward. It’s my data and if I want it deleted the only person it affects is me. Quite frankly you should allow us to delete what ever we want.
I think you need to reconsider or consider giving me a refund or some free months added. I think that is only fair. I really expect this to happen again sadly. Perhaps only measure the Average HRV weekly. If that was the case I would drop the spikes with in a week, not a month…
Alan
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