How to add another person to my already purchased family plan?

Orders & Subscription
1

Hello,

I have purchase a family plan for 2 people, me and my wife. I cannot add my wife to the plan. she tried to create an account but during the process they asked her to pay for membership. I also went to the WHOOP app and send her an invite by follow the below path, but even with this it still asks her to pay for a plan or purchase the device. this is very confusing and frustrating. Please advise on how to proceed with add her with no additional cost.

More –> MY ACCOUNT –> WHOOP MEMBERSHIP –> MANAGE FAMILY PLAN –> NEW WHOOP MEMBERSHIP

2

Hey there! When adding someone to your WHOOP Family Plan, the invite must be accepted through the exact link sent from your account. The account creation needs to happen through that invitation flow. If your wife signs up separately outside of the invite, the system will treat it as a new individual membership and prompt for payment.

Here are a few steps that should help:

  • Make sure your wife opens the invitation link directly from the email or message sent via the app

  • She should not create an account beforehand. The account should be created as part of accepting the invite

  • If she already started signing up separately, have her log out and restart using the invite link

  • Try resending the invite and have her open it on the same device where she plans to complete signup

If the payment prompt still appears after following these steps, please reach out to our support team directly at support@whoop.com and we will be happy to help.

3

Thank you.

Could you please advice on where exactly I should send the invite? maybe I made a mistake in that process.

4

Happy to clarify!

When you send the invite through:
More → My Account → WHOOP Membership → Manage Family Plan → New WHOOP Membership,
you’ll be prompted to enter your wife’s email address.

That invitation is sent directly to her email inbox, so she’ll want to:

  • Check the email you entered (including spam/junk folders just in case)

  • Open the invite from that email

  • Use the link in that email to complete account setup (without signing up separately first)

If the email was entered incorrectly or she didn’t receive it, you can resend the invite from the same section in the app.

If you’ve followed this and it’s still asking her to pay, feel free to reach out to support@whoop.com and we’ll take a closer look for you.

5

Hi Dear

When I go to ADD A NEW MEMEBR, it gives me three options: 1- GIFT A WHOOP 2- INVITE THEM TO PURCHASE A WHOOP. 3- ADD AN EXISTING WHOOP MEMBER.

I assume I should go with option 1 but please advice.

Thanks

6

Hi Dear,

To give more context, attached is the last page that I do not know how proceed on.

Thanks

image0.jpeg
image0.jpeg1179×1788 195 KB

7

Hello,

on the above screenshoot which item should I choose to add my wife to the already purchased plan???

The only two options is GIFT A WHOOP or INVITE THEM TO PURCHASSE A WHOOP.

It has been a week and I could not set her up. This is so frustrating. Why is it sooooo complicated?

8

When I sent the link via INVITE THEM TO PURCHASE, they will get a device as well. However, during may first family plan purchase I already get two devices. How can I fix this :frowning: :sleepy_face: