Why is it so hard to add a family member while you sell the family plan it upfront and the entire flow is broken

Product Feedback
1

It’s a frustrating, broken process to add a new member to the Whoop family plan. The invite link takes to page where it’s asking to buy a new device! Its silly, you have a unique device id and make linking freaking easy!

2

Hey @kotibharat,

I understand how frustrating it can be when adding a family member to your WHOOP Family Plan feels complicated. Here’s how the process is designed to work:

  • The Family Plan admin starts by going to Menu > My Account > Membership & Billing in the WHOOP app and selects Create Family Plan or Add to Family Plan.

  • To add a new member, you send them an invite link. The invitee needs to accept the invite via email and set up their WHOOP account.

  • If the invitee is new to WHOOP, they will need to purchase a WHOOP device to join the plan. This is why the link may direct them to buy a device.

  • If the invitee already has a WHOOP membership, they can be added to the Family Plan by following the prompts in the app.

  • All members in a Family Plan must be on the same membership tier, so existing memberships may be converted to match the Family Plan tier.

  • Once onboarded, members are automatically linked to the Family Plan.

The process requires device purchase for new members because each member needs their own WHOOP device to track their data individually. If you are still running into issues, please reach out to support@whoop.com.

3

Hello,

I have been trying to cancel my and my Partners membership (Family package), but we keep receiving system errors that make it impossible to complete the cancellation. We have been attempting to reach the WHOOP Support Team for two weeks, yet none of my tickets have received a response.

Additionally, both my partner and I continue to receive error messages when trying to create our accounts under the Family Package. Despite reporting this repeatedly over the past two weeks, there has been no action and no communication from Support. We literally have NOT BEEN able to use the WHOOP Device and App since we got the devices as the Accounts creation process continuously runs into errors!

Given that I am unable to cancel due to technical issues on WHOOP’s side and am not receiving any support, I am now considering filing a legal complaint, as I am effectively being kept in a contract I cannot exit because of your system errors.

I request an immediate resolution.

4

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