I work for a sport association that purchased a bulk order of bands. I have been connecting my athletes to Whoop through the Unite pathway. Most of my athletes have been able to log in and proceed perfectly fine but a handful have struggled when arriving to the signing of the privacy settings and terms and condition. These athletes in particular all have iPhones (updated to latest iOS). After lots of trial and error trying to get the application to respond with signing the terms etc (closing the app, redownloading it, restarting the phone etc). The app somehow proceeds to the main home screen as if everything worked fine, however we noticed days later that no data is being recorded whatsoever with all these athletes wearing it as they should. We believe it is all because they couldn’t properly sign these conditions however, they are unable now to sign them later on… What should we do?
You should reach out to support directly via email or phone. Probably not a conversation forum.
Hi there @YotamS, thanks for bringing this to our attention. Please ask these users to update their WHOOP app, after which they should be able to complete the activation process.
Let us know if we can help with anything else, and welcome to WHOOP!
Hi Emily,
We have tried to do all the above that you suggested and nothing has worked or changed. Please can you look into these four accounts specifically in your back office to try fix it.
In addition, we have sent multiple emails over the past few weeks regarding purchasing and further help regarding the unite dashboard. Please can you get someone to respond to us?
We are growing more and more frustrated, and we feel like we are being unfairly and poorly after the amount that we have spent.
Regards,
Yotam