Whoop order processing

[Yacine_Z]

Hello,

I am extremely dissatisfied with the current situation. The processing and delivery deadlines communicated to me have once again been exceeded, and I have yet to receive any concrete update about my order.

The potential cause of this issue remains hypothetical, whether it relates to stocks, customs or another internal matter, yet I must be kept informed rather than left without updates.

As I stated in my previous email, I will not hesitate to take the necessary steps as a French consumer if I do not receive a clear and definitive response. Under the French Consumer Code (L216-1 to L216-4), I am entitled to a precise update on the status of my order and a concrete solution without further delay.

I expect a conclusive response immediately.

Cordially,

[liv0]

@Yacine_Z

Hello,

I am extremely dissatisfied with the current situation. The processing and delivery deadlines communicated to me have once again been exceeded, and I have yet to receive any concrete update about my order.

The potential cause of this issue remains hypothetical, whether it relates to stocks, customs or another internal matter, yet I must be kept informed rather than left without updates.

As I stated in my previous email, I will not hesitate to take the necessary steps as a French consumer if I do not receive a clear and definitive response. Under the French Consumer Code (L216-1 to L216-4), I am entitled to a precise update on the status of my order and a concrete solution without further delay.

I expect a conclusive response immediately.

Hi @Yacine_Z,

I’m sorry you are experiencing delays in your order. A member of our Membership Services team will be best equipped to help you track this. I’ve opened a ticket for you. Look out for an email.