Hi, I am having the same problem like the other people in the community. Last year I had a whoop 4.0 and used the same email address. I have now bought whoop 5.0 peak and I used the same email address as I did back then and it asks me activate my membership and re join whoop. This is unacceptable as I couldn’t log my sleep and activity’s
Hey @umali022.
If you’re being asked to activate your membership and rejoin after upgrading to WHOOP 5.0 with the same email, it’s possible your previous membership wasn’t fully active or there’s a conflict with your account.
Here are a few steps you can try:
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Make sure you’re using the latest version of the WHOOP app. If not, update or reinstall the app.
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Try logging in with your existing email and, if needed, use the “Forgot Password?” option to reset your password.
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If you see an “activate membership” prompt, it may be due to a gap in your membership or a billing issue. Double-check your membership status in the app under My Account > Membership & Billing.
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If you have duplicate accounts (from using the same email multiple times), this can cause issues. Let me know if you suspect this, and I can help guide you further.
If you’re still unable to access your data or complete setup after these steps, please reach out to support@whoop.com so a member of our Membership Services team can better assist.
I bought Whoop PEAK today and loged into the account what I had created for the free trial. After pairing the device, i can not see my active membership. Its showing membership inactive and asking me to buy the membership. How can i solve this issue ?
Exact same problem as me, except I bought mine yday. This is unacceptable because I paid for a full years worth and now I’m missing out on a few days