**Subject (if needed):** WHOOP MG not pairing to new iPhone – tried all steps
**Message:**
Hi WHOOP Support,
My WHOOP MG is not connecting to my new iPhone.
- LEDs on the band are green and normal
- I have forgotten the device from Bluetooth
- Restarted the phone
- Deleted and reinstalled the WHOOP app
- Tried “Pair a Device” from the app
- Tried putting the sensor into pairing mode (blue flashing LEDs) correctly
Still the app stays on “Connecting / Disconnected” and never fully pairs.
Case number: **07494341**
Could you please help me resolve this or check if there is an issue with my sensor/account connection?
Phone details:
- iPhone model: __________ 17 pro
- iOS version: __________
- WHOOP app version: __________ whoop mg 5
Thank you.