I recently upgraded to the WHOOP MG and within 30 minutes of wearing my WHOOP is died and would not charge. I have read this has been a common problem which is mind boggling. What is more frustrating is I immediately filed a customer service ticket and it took nearly a day for them to respond. The customer service “rep” (if it is even a person - there is no signature or name being provided) spelled my name incorrectly and proceeded to force me to walk through several steps which I had already explained I had done. Then, I was told it would take at least 5-7 business days for them to “process” my order. I received my upgraded WHOOP MG in 2 days from applying for the replacement. When I asked why this was the case I was told to “humbly” accept that it would take longer. This is not acceptable. What is even more unacceptable is that it’s been taking days for WHOOP “customer service” to respond to me. I have no faith that I will receive my WHOOP that I am paying for and that I paid an upgrade fee for in a timely fashion. There are many competitors in this space - especially with the new Apple Watch launching. I am considering canceling my membership entirely based on this experience. WHOOP team - please respond and address immediately.
You are not alone with issues. I am an original backer and the Whoop MG is a downgrade compared to to the 4.0. There is plenty of feedback about the issue as well as the AI used for customer support being annoying and unhelpful. Whoop has become a sales and marketing company and has lost sight of service, support, and a quality product. I will be canceling our membership and moving to the Garmin band when it arrives. It will either have no subscription fee or might be 7 dollars a month from the press release. Also, if true, it will be using better sensors and tech then Whoop. Good luck! I hope they finally take care of you.