Bought a whoop 5.0 right around when my 4.0 membership expired, but now it’s asking me to renew the membership again, even though it had showed me the validity until the end of next year previously. my data is not able to sync now, and I’m not able to get the data in the app.
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Hey @myman_6,
It sounds like your membership status may not have updated correctly after your upgrade to WHOOP 5.0, which is why your data isn’t syncing and you’re being asked to renew. When a membership expires, new data will not be collected or synced until the membership is active again.
Here are a few steps you can try:
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Open the WHOOP app and go to the More tab.
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Tap My Account, then select Membership & Billing to check your current membership status and renewal date.
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If your membership should be valid but is showing as expired, try logging out of the app and logging back in to refresh your account status.
If your membership is still showing as expired or your data is not syncing after these steps, please reach out to support@whoop.com.