Bought a whoop 5.0 right around when my 4.0 membership expired, but now it’s asking me to renew the membership again, even though it had showed me the validity until the end of next year previously. my data is not able to sync now, and I’m not able to get the data in the app.
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Hey @myman_6,
It sounds like your membership status may not have updated correctly after your upgrade to WHOOP 5.0, which is why your data isn’t syncing and you’re being asked to renew. When a membership expires, new data will not be collected or synced until the membership is active again.
Here are a few steps you can try:
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Open the WHOOP app and go to the More tab.
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Tap My Account, then select Membership & Billing to check your current membership status and renewal date.
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If your membership should be valid but is showing as expired, try logging out of the app and logging back in to refresh your account status.
If your membership is still showing as expired or your data is not syncing after these steps, please reach out to support@whoop.com.
Hi, I am also facing the same issue, after buying the Whoop 5.0 and updating may login on the new band ID it was initially subscription for one year, but since last 4 days the uploading of data has been stopped.
After contacting the Support team, it was informed to me that my subscription has been deactivated as the purchase of Whoop 5.0 device by me was not through official sales partner of Whoop Inc.
In spite of sharing the fact that I had purchased Whoop 4.0 from same vendor and it was working fine for complete last one year. I purchased Whoop 5.0 from same vendor with 12 months subscription included with it.
Whoop support has also failed to comment the legit purchase of device ID shared with them and its authenticity!
I guess Whoop Inc is fleecing serious subscribers by deactivating the renewed membership upon upgrade devices.
Also they failed to mention the disclaimer that membership will be deactivated if new device is NOT purchased from authorised reseller.