A whole host of issues and silence from Whoop. They must know the problems we are facing, I can only assume they are monitoring this community. Sad state of affairs to be honest.
Hi @OhFunyuns1374, I’m sorry for the frustrating experience. Would you mind letting me know if your sleep and recovery logged today after having slept another night? If its not showing, would you mind attaching a screenshot of what you are seeing so that I can personally connect with our Membership Services team to help sort it out? Please let me know. Thank you for the help.
Hi @Durkin, I submitted a support case and was able to get everything working again following these steps:
Confirm phone date & time
• On your phone, be sure “Set Automatically” (iOS) or “Automatic date & time” (Android) is turned on.
• If it’s already on, toggle it off, wait a few seconds, then turn it back on.
Verify app and firmware are current
• Open the App Store or Google Play Store and confirm the WHOOP app is fully updated.
• In the WHOOP app, tap the device icon (top-right) → Advanced tab → Firmware Check. If an update appears, complete it, then reboot the strap once more.
Force a full sync
• Attach the Battery Pack to your strap (≥20 % charge).
• Keep the strap next to your phone and open the WHOOP app for at least 10 minutes. This allows any backlog of data to sync fully.
Refresh Bluetooth connection
• In your phone’s Bluetooth settings, “Forget” the WHOOP, then re-pair from the WHOOP app (More tab → Pair a Device).
• When prompted, allow all permissions and keep the strap close to the phone until the pairing completes.
I did have manual pairing issues in the final step, but I believe it was because I was trying to do the tapping while the strap was stabilized on its side. Once I had the strap laying on a hard, flat surface, I was able to get it to re-pair to my phone.
Unfortunately I did lose my stress & sleep data for the previous night, but at least things are working again.
@OhFunyuns1374 Amazing! That’s great to hear. And thank you for posting those steps to be able to help other members. Very helpful. When we set up this community forum, the goal was to build a place where members could help other members. Now if someone has a similar issue, this will appear in search for them. Thank you!
Sorry about losing that stress and sleep data for the previous night. I know that its frustrating not having 100% of your data for the week. Glad it’s working now though.
I have the same problem, very annoying, and I can’t get rid of it either. When I refresh manually, the app says everything is in sync, but the stress display is 10 hours earlier than the current time, and my activity and steps since then are not shown. Nothing has helped: restarting the iPhone, re-pairing, checking all the mentioned settings. I am in a different time zone than usual (+1 hour), that’s probably the cause. I don’t know what to do, pretty weak for a product in this price range.