Hello WHOOP Support,
I purchased a WHOOP Life Family membership for 2 members directly from your website and paid for a 1-year subscription.
However, both WHOOP devices are currently linked to my account, so they are sharing the same profile and data. I would like each device to have its own separate account and its own health data.
When I try to create a second WHOOP account, I am asked to enter payment details and it only offers a 30-day free trial, even though I have already paid for a 2-member Family membership.
Could you please help me:
- separate the second WHOOP device from my account,
- activate the second Family membership seat,
- and allow the second user to create and use their own account without being charged again?
Thank you for your assistance.