@DarkKnight89 Ah, thanks for explaining that. I can appreciate you trying those steps so won’t ask you to repeat them!
Transparently, I have not experienced this one before (nor have I seen someone else with this happen!), so I think best course of action for us here will be to work with our Membership Services team. They have access to view if any similar bug reports have been submitted and, if so, likely provide any targeted steps or updates.
I just submitted your above info to the team, along with the steps you’ve already taken. They will be in touch via email!