Whoop App not working and showing error when login

Product Feedback
1

Hi everyone,

I just bought a brand new WHOOP and I’m completely stuck during setup on iPhone.

What happened:

  • I created my account and started the onboarding process.

  • During the Terms & Privacy Policy screen, the checkboxes would not respond at all.

  • I deleted and reinstalled the app while still in the setup process.

  • Since then, I can’t get into the app anymore and I keep getting errors.

Important details:

  • I CAN log into my account successfully on the WHOOP website.

  • I receive login/security emails normally.

  • The issue only happens inside the iPhone app.

  • I already tried:

    • reinstalling the app

    • restarting the iPhone

    • clearing Safari data

    • Wi-Fi and cellular

    • Bluetooth reset

    • updating iOS

It feels like my onboarding/setup got stuck or corrupted after deleting the app mid-setup.

Has anyone experienced this before or found a fix?

2

Hey there! Please reach out to our support team at support@whoop.com, for direct assistance with this!

3

same problem here contacted the support and waiting for a solution. did you fix it or not yet?

4

Did you guys gor a solution

5

Hello, I have the same issue, was trying to contact whoop customer support all day yesterday, opened various support requests - NOT RESOLUTION AT ALL - please advise?/

Has anyone else had this issue resolved?

6

I’m running with the same issue atm, and nothing seems to help. I’m getting frustrated and disappointed since i can’t even finish setting up my account.

7

Hey everyone!

I faced the same issue with setting up my device, first it was “something went wrong” and then after trying all the proposed checks (reinstalling, wifi vs cellular, updates etc), I wasn’t even able to log back in my account with “Error” message. I was in contact with support for 3 days, they asked to clarify details of the device, then record screencast of logging in. And finally today they did some “changes on the backend” so I was able to setup my device again and it worked now.

So I suppose the only solution is to wait for their response… But I know how frustrating it is…

8

Same here, tomorrow (Wednesday July 22nd) will make one week that I haven’t been able to use my whoop or finish logging in. I’ve talked to customer service three times, and was told they are working on it. I was told to be patient and it should be resolved soon. Not sure what their definition of “soon” is. No one can give me an estimated time of when it will be resolved. I maybe will give it another week. If it’s not resolved I’ll be sending it back.
Purchasing a product that’s almost $400 and not being able to use it or log in, is not only frustrating but makes me question the company.