I have a 5 mg Whoop wristband with the Life plan for horses (chmieluzg@gmail.com). My subscription expired on November 5th. The app offers the option of choosing an option for 399 euros. The website offers a new kit for the same price, 399 euros, but also includes a new wristband and charger. My question is, if I buy a new wristband online, will I have continuous testing and retain my data? Will I have access to an active account while using the new wristband?
Hey @kszary,
If you purchase a new WHOOP wristband kit online that includes a new device and charger, your membership will activate automatically when you pair the new device with your WHOOP account. This means you will have continuous biometric tracking and access to your data as long as your membership is active.
Since your previous subscription expired on November 5th, buying a new kit with a membership included will allow you to continue testing and retain access to your data. The membership term from the new device will stack on top of your current plan if you still have any active membership time left.
To summarize:
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Pairing a new WHOOP device with your account activates the included membership automatically.
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You will have continuous access to your data and testing with an active membership.
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Your membership and data are tied to your WHOOP account, not just the device.
If you want to continue uninterrupted access, make sure to pair the new device with your existing WHOOP account.