Here to say that I am having the same problems. Lost connection twice today….
Broadcast HR is absolutely related or can at least exacerbate the problem. I can reproduce the issue easily by having my Whoop 5.0 connect to my Garmin Edge to stream HR, upon completing my activity with Garmin, the Whoop consistently loses connection to my phone. Can reproduce with 2 different Whoop devices and 2 different Garmin devices. Clearly some sort of BT connection bug.
1 Like
**** UPDATE 2 ******
I have a partial pattern. Anytime the band is out of touch with the phone or Bluetooth is turned off, it won’t reconnect once it’s within proximity of the phone or Bluetooth is turned back on. The way I get it to reconnect is go to the Bluetooth list, unpair the 5MG and within 15 seconds I get a pop up asking if I would like to reconnect to the device. I HOPE THEY FIX THIS SOON.
I think it maybe when my phone loses connection to the carrier vs phone loses connection to the whoop. I live in the boonies and don’t always have a phone signal. Never had a problem with 4.0
**** UPDATE 3 ****
I woke today to find the 5MG not connected to the phone app and the phone is fully charged at my bedside.
The same fire drill quickly reconnected it (I’ve got this down to second nature at this point): Unpair the 5MG in the phone’s BT device list> Within seconds a WHOOP pair request pops up on the phone> Allow the request> WHOOP app show a green check that the 5MG’s connected again and the app saying “catching up” and battery level’s 60%.
I sure hope they fix this 
This very annoying WHOOP, my 4.0 NEVER had this issue (still doesn’t is what I hear from the friend I gifted it too)… yes I’m looking at you 
@Durkin for help 
@pamelablalock i’d bet good money this is an issue exclusively with the BT connection to your phone. Others in areas with good cellular connections (and/or WiFi connections) appear to be having the same issue plus you should be able to go out and do an activity independent of your phone like going for a run, and the devices reconnect when they’re back in proximity of each other. Finally I have yet to see anyone post that the 4.0 had the same problems prior
"* UPDATE 4 ****
Groundhog’s Day. Happened again last night, and the same process reconnected it
Same!!!
First night with my new 5.0…didn’t detect any activity at all. Struggling to to connect and pair to Bluetooth.
1 Like
Hi, Whoop 5.0 MG is my first health tracker ever, I was very happy with the purchase for the first couple of days, but Whoop stopped working when I started using Apple CarPlay and different Apple headphones. I know the workaround is to delete the BT connection with the device and then pair it again in the app, but come on guys. Can you imagine using any headphones and having to pair them any time you run Spotify? Im really unsatisfied with how your software/hardware works. Every feature of the device and your software is useless when my Whoop is constantly disconnected and then it takes minutes to reconnect and download all the missing data. This sucks really bad, and I was convinced to buy your gear by a friend… Huge let down, I wanted to use it but soon I’ll be forced to send it back and request my money. Right now it’s a piece of garbage for hundreds of euros.
1 Like
I can second the experience. If I use heartrate broadcast (for my garmin bike computer) the trouble begins:
The garmin repeatedly reconnects to heartrate sensor until I force quit the whoop app.
After finishing my training the whoop app has lost connection to the sensor and I have to pair it as new device (incl. forgetting it in the IOS settings).
After that I have to stop the heartrate broadcast, because if I forget, it looses connection randomly.
Sometimes that’s enough, sometimes I have to reboot the sensor, to come to a stable state.
My 4.0 never had any issue with that.
Customer support send me a new sensor, with no avail. Same problem.
There seems to be a „battle“ for the bt connection between the different devices/apps.
Looks like a fw problem.
Please fix asap, this is annoying and not the quality I am used to at whoop!
Thomas
1 Like
I am having the same trouble, requiring all of the remedial steps noted above. It only started when I began used it to capture HR on my Garmin bike computer. It worked fine if I was recording HR in strava on my phone. The solutions are very annoying.
1 Like
I’m on my third replacement whoop 5.0, as all of them have had the same issue - continuously disconnecting from Bluetooth. Same problem as everyone else, I use it to track heart rate on my garmin bike computer and it constantly disconnects from my iPhone. Only solution, as described above, is to forget the device in settings, then go back into the whoop app and repair the device. I’ve been a member for over 3 years and never had an issue with the 4.0.
This reminds me of when Apple have had major hardware issues and deny them until the story breaks to the press. Support keep fobbing me off saying they’re looking into it, but I don’t think anything is being done. I’ve messaged the CEO on LinkedIn and waiting for a response.
Let’s hope they get this resolved, otherwise it’s time to find a new brand. Any alternatives anyone suggests?
2 Likes
**** UPDATE 5 *****
@Durkin It’s happened 3 more times in the past 10 days, the 5.0MG looses connection to phone (though like another person mentioned, I should see this behavior happens with my Garmin device and Samsung Health on the same phone too 
).
::: Sigh ::: The Fire Drill w/ my Galaxy S25 Ultra
Bluetooth settings> Tap Device Details> Find WHOOP on the list> Tap Gear Wheel next to WHOOP on the list> Tap Unpair Device> Switch over to the WHOOP app> Doing nothing more, a pop up appears “WHOOP wants to pair YES/NO”> Tap YES> The 5.0 connects and “Catching Up” appears in the app. More to come I’m sure, stay tuned…
Another update on this.
I think the problem may indeed lie in connecting to external devices. I went for a ride at 5am yesterday morning, then when I checked my Whoop at 7am today, it was disconnected and said it had not received any data for 26 hours.
Could be a coincidence, but this would align with the same time I started a ride and the whoop connected to my bike computer. I suspect the issue has something to do with either a) not supporting multiple Bluetooth connections or b) once another device connects to it, it Mack’s the Bluetooth connection and just connects from the whoop app, until you go through the manual repair process
Either way, it’s shocking and we should not have to accept this given how expensive the product is.
I’m having the same issues.
My first thought was that it was related to not having an internet connection - it started while I was abroad and as I have to pay to use my data when roaming, my phone had no internet connection while I was out cycling. It would be very odd for a bluetooth connection to have a dependency on an internet connection, though - bad design if this is the case.
I also had problem with the HR broadcast to my Garmin, but I think this is a symptom rather than the cause. After the bluetooth connection is lost, and I go through the faff of reconnecting the Whoop to the Whoop app, I then have to also forget the sensor on the Garmin and re-pair it on there too. Otherwise the Garmin bleeps and says “HR connected” about once a minute but isn’t actually receiving data.
I’m glad to find it’s not just me, but this is a really bad experience with the new 5.0. My first 5.0 stopped connecting entirely and wouldn’t re-pair at all, so I got a replacement. That worked fine for weeks but now this… I’d like to know what Whoop are doing about this.
it’s definitely broadcast. HR. Sadly this is the feature that attracted me to whoop a year ago. I don’t like chest straps. I can’t sleep with a bulky watch. My slim garmin watch was not terribly accurate. So I decided to try whoop to get HR data on my bike rides. I had to charge more often, but got HR data on GPS, and in Strava with ride data, plus all the sleep and HRV stuff.
I went with the 5 due to the longer battery life
Never had the Bluetooth reconnection problem with 4
I turned off broadcast and didn’t have issue for a week.
Turn it on, connect to garmin, then move whoop out of phones Bluetooth range and it doesn’t reconnect, without doing the forget step.
I finally spoke with a human in support today. They are sending me a 4. They don’t seem to realize others have the issue! So if you do, please send email to support!
1 Like
**** UPDATE 6 *****
Fourth of July and here we are again 
, disconnected like the current administration 
Same for me. Drops out at least twice a day. Tried everything suggested when I raised a support ticket. No issues with the Whoop 4
1 Like
I also discovered it’s related to heart rate broadcast. With Broadcast on it loses connection several times per day. Turn it off and all is well. It’s a big problem because I want to be able to leave HR broadcast on all the time.
3 Likes
There’s a new firmware out this week. Looks like it’s working better! (at least with iphone) and hasn’t needed to reconnect to catch up.
however, it still occassionally loses connection with the garmin edge.
1 Like