Hi @Durkin can you advise what are standard lead times to hear from support team ? Also if anything can be done to expedite response ?
Thanks
Dixit
I never talked to a real person but out of the blue I got an email saying my replacement was approved and a new device was on its way. I’m very frustrated because I’m concerned it’ll just happen again.
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My 5MG stopped connecting this morning around 4am as well, but the LEDs kept functioning normally. I finally got it to reconnect after force stopping the app, removed the device from my BT list on my phone, putting the device into pairing mode, firing up the app again and pairing it like a new device. It’s all functional again, but super unsettling. I sent the logs to whoop hoping they can find the software bugs in the tea leaves, but very unsettling.
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Just received my replacement
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My Whoop had stopped working two days in a row, once at 3AM, then at 12 AM next day. Reset and rebooted my Whoop and phone - got it to come on after sitting on battery for 10-15 mins., but has zero data. Then the battery level shows 53% and over an hour climbed up to 90% without being on charge.
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Same here, brand new sensor stopped working the first night. No response to anything.
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Same here. Unresponsive.
Fed up of explaining myself to support. I’m not stupid. We can’t all be stupid .
I have a busy life; I am paying 400£ for it to work. get your act together.
Stop shipping and sort the current issues
After sending me the wrong Whoop (5.0) as a replacement..a working MG has arrived! Will see if it survives the night 
Same here, mine arrived this afternoon. Put it on > paired it > showed 100% battery > about an hour after I had it on I had an app notification of a firmware update > hour later checked the app and nothing is connected.
Followed all the instructions but getting no lights on the device at all.
Really disappointed that Whoop is shipping defective hardware.
How long is the wait for their support to reply and arrange a replacement?
Hi everyone, for anyone having this issue, can you please reach out to support@whoop.com with a description of the issue you are experiencing and the following information. A member of our Membership Services team will be in touch.
- First and Last Name
- Email address for active account
- WHOOP Sensor ID Number
If you’ve already emailed support@whoop.com or filed a ticket, there is no need to email again or file a new ticket again. A member of the team will be in touch. Thanks for the notes and feedback.
I’ve had my 5.0 for 24 hours and this just happened. Opened a ticket and hope this gets resolved. If not I’ll be done with whoop.
Same here. Asked support for help and they gave me the same automated messages. Just got it last week and now it wont even turn on.
My device is gone completely dark
My 5.0 worked for 48 hrs, then same thing, it abruptly stopped working. It was 94% charged, but no LED blue or green light when I tried tapping it repeatedly. I submitted a request online, got an email with a ticket number. Then another emsil saying my ticket would automatically close, but zero advice or instruction.
I hope the aggravation of trying to use the 5.0 wont increase my aging factor, lol!
Thanks Durkin, I did submit a request, got an email w a ticket number, and then another email stating that the tivket would closeout automatically. However, i recieved zero resolution of the issue. Please respond. Thank you.
Same issue here… Back to using 4.0 for now.
But how long? Ive been waiting 2 days. Just paif another $300 to upgrade on top of my $200 i paid 2 months ago. Headed on a 4 day bike trip that will not be recorded and thats very disappointing.
Dunken, thanks for theblink, but if we cannot get the sensor into pairing mode, then we cannot connect it, and we cannot restart it from the app.
I DID submit a request and got the same advice as you provided in an email. When I reply to that email, I revive another email telling me not to submit additional support requests and that additional requests will go to the end of the queue.
So the Whoop Support Team 'bot has me/us going around in an endless circle of doom.
I am glad I didnt gift my 4.0 cuz it looks like that’s what I’ll be using!
I DID request that Whoop send a replacement sensor OR tell me how to fix the 5.0 when it won’t turn on or go into pairing mode. And I get the same 'bot reply to not submit additional service requests.
PLEASE POST A YOUTUBE VIDEO TO ADDRESS THIS ISSUE AND HOW WHOOP WILL FIX IT. This iis a lengthy thread, and represents 10% of the people who may have the same issue with thier 5.0 or mg.
Whoop’s failure to communicate is sending our biological ages in reverse!!
Please address this widespread issue
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Same Problem…. Connection Problems 3-5 times a day. No Problems with the WHOOP 4 ….. damn
exact same issue here. very annoying..