Whoop 5.0 MG Sensor Turns off automatically

I’m experiencing a persistent hardware issue with my Whoop MG 5.0 sensor. It turns off daily, disconnects frequently, and won’t wake up despite rapid two-finger tapping on top—no blue/green LEDs appear even after charging attempts or resets. Last sync was ~3 hours ago, but it requires a charger daily (which I can’t carry everywhere).

Troubleshooting tried:

- Rapid tapping (top center, two fingers)—no lights.

- App reboot, unpair/repair, phone restart, Bluetooth forget.

- Firmware/app updates.

This started recently and happens every day, preventing reliable use.

Case created on the app: 06534486

So sorry for the inconvenience here! We can see our support team has got this sorted out for you and appreciate your patience! Please reference your email.