I have just received in Paraguay, a country in South America, my Whoop 5.0 MG LIFE. I had been waiting for it for several days and was very happy about it. I have already been using version 4.0, and during this purchase process I also acquired the Whoop Peak for my wife.
The problem is that I was able to log in and pair the device, but normally after almost one hour the device disconnected and no longer turns on. The blue light no longer blinks, and technically I can no longer use it.
I really don’t know what to do. I understand that you offer a lifetime warranty, but the issue is that I live in South America, and it takes a considerable amount of time for shipments to arrive here.
Please help me. I have trusted your products for a long time because I truly love them, and honestly, I am very disappointed.
Hi @sebadiazg I’m really sorry to hear how this experience has unfolded, especially after the excitement of receiving your new WHOOP MG.
Based on what you’ve described, it does appear like it could be a hardware issue with the sensor itself. WHOOP MG devices are covered under our lifetime warranty, so we’ll absolutely take care of this for you.
Before we move forward, we just want to confirm one quick thing:
If the device briefly appears in the app, you can try a reboot by following this path: Device Settings (tap the device icon) > Advanced > Reboot Device
If there’s still no light or response after that, please let me know. Our team at support@whoop.com can can then proceed with a warranty replacement for your WHOOP MG sensor right away.
We understand your concern about international shipping time to South America. While delivery timelines can vary by region, please know that we’ll make sure your account is supported while you’re without a functioning device.
Thank you for being a long-time WHOOP member! I will be waiting for your response
