Title / Short Sentence:
WHOOP 4.0 Not Pairing – Urgent Assistance Needed
Body:
Hello WHOOP Support Team,
My WHOOP 4.0 band has not worked for a week and always shows “Connection Failed” when pairing.
I have tried restarting my phone, reinstalling the app, charging the band fully, and pairing on another phone.
I have paid $150 for a one-year subscription and I cannot use it.
Please provide immediate assistance to reset the device remotely or arrange a replacement.
Thank you,
Omar Sadek
Omarsadek789@gmail.com
Hi @omarsadek789 - thank you for reaching out! I found your support case and a member of our team with be in contact to get you up and running!