Whoop 4.0 gifted band return criteria

General
1

I have recently been gifted a Whoop 4.0 device through your “Upcycle” program by a friend who upgraded to the Whoop 5.0.

I am currently setting up my account and seeing the offer for a 2-month free trial. However, before I provide my credit card details for the auto-renewal setup, I would like to clarify the return process for users residing in India.

Since I am located in India, I have the following questions:

  1. Return Address: In the event that I choose to cancel my membership before the 2-month trial ends, what is the specific return address for devices located in India?

  2. Return Shipping: Does Whoop provide a prepaid return label for Indian users, or am I responsible for international shipping costs to a return hub?

  3. Local Reseller Involvement: Does the return need to be handled via a local partner in India (e.g., Tigerpug), or directly through Whoop Global?

  4. Hardware Retention: If I cancel the trial but am unable to ship the device back due to international logistics constraints, what is the specific “restocking fee” or “hardware fee” that will be charged to my card?

I want to ensure I follow the correct protocol to avoid any unintended annual membership charges. I look forward to your guidance on the local procedure for India.

2

Hi @chirayu09 , great questions!

Because your device was upcycled, no need to return it to us :slight_smile: You can cancel any time at app.whoop.com/membership to ensure no unintended membership charges.

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