MY 4.0 disconnected yesterday 8/12 around 10am and I have not been able to reconnect it. I have been back and forth with support for 10 emails and no solution. Last night i would get it into pairing mode but my phone never detected it after 30 minutes. Now I can’t get the device into pairing at all. I just want to know what else I can do or is the strap itself broken. I want to get the new one but I don’t want to lose this data
Getting a replacement band won’t cause you to lose any of your WHOOP data. All your health and fitness data is safely stored in your WHOOP account, not on the band itself. The band is just what collects the data, so you can swap it out anytime without losing anything.