What is going on with the strength trainer?!

General
,
1

Seriously, team, the experience is unacceptable at this point.

  • You can’t perform the exercises down the list in your pre-planned workout schedule unless you get to them in a chronologicalal order
  • Moving the exercise from the bottom to the top of the list still doesn’t let me perform it ahead of the exercise that was previously on top
  • At this point, I am having to delete and add again
  • which leads to more problems, as there is no memory of my past weights saved if you delete the exercise and add it again
  • Unlike every other app / notebook / schedule ever done in the history of gym training, this app asks you to combine individual dumbbell weights together, instead of just adding one dumbbell weight

I am left wondering if you ever tested this with gym-goers or had any trainers consulting at all!?!

I left Whoop for three months because of this and came back to the same frustrating experience.

At this point, all I am asking for is some basic functionality. Forget progressive overload or strain by muscle group.

I have a lot of good will for this tech, but every workout is draining it clean.

Seriously, team, get it together, please.

8 Likes
2

See the screenshot below. I cannot go to the second exercise in this list unless I perform the preceding exercise or delete it, and sometimes even that doesn’t work, as it takes me to the exercise after the subsequent one.

And no, we don’t neet a complicated workflow to do simple task like choosing which exercise to do when from our schedule.

This complete failure of a user experience (on par with Sonos’s last year’s update, which cost them consumers and stock price) drains mental energy, time, and concentration from our daily limited workout time.

It feels like trying to do surgery with a hammer. Not fit for purpose.

There are three simple things any gym goer needs

  • flexibility to move workouts around and gyms are a busy place, and you adapt to what’s available
  • ability to remember what you did last time (stored at an exercise level, not at a schedule level, so i can drag and drop any exercise anywhere and it still carries my past weights
  • follow age old logic unless absolutely necessary, for eg people are used to adding 1 dumbbell weight, people are used to adding weight first then rep - why are you trying to fix habits that are not broken and add the unnecessary cognitive overload!??’

IMG_2210
IMG_22101320×2868 97.3 KB

6 Likes
3

I noticed this same exact issue starting sometime within the last week and it is extremely frustrating as well. Even when you click on the next step you want to do, all it does is start the next set chronologically on the list. Extremely frustrating. I hope they fix this, and the fact that it doesn’t track HR accurately during strength training.

4 Likes
4

Topics like tracking HR, enabling progressive overload, or helping map muscle group based strain might be too advanced tbh. Let’s give them time to learn to walk before they run.

Same thing again this morning, it’s extremely frustrating, both for me and my partner.

I couldn’t switch between exercises. Had to delete and then re-add blank exercises and try to remember the weight because there is no history at an exercise level. Having to revert to pen and paper now.

I must say, if you can’t be authentic to your core user base, overtime, no amount of glossy influencer marketing won’t help.

I understand (from reading other threads, and not from effort or response to this thread) that one of these issues is supposed to be fixed today after multiple weeks of problems.

5 Likes
5

No reply here or to the direct support app I has sent a message to.

According the UK customer protection laws, if you are unable to provide the promised service, we are eligible for a refund. This is now daylight robbery.

1 Like
6

Hi @Artsybrad,

I will escalate this issue with our Membership Services team. Thank you for your patience.

2 Likes
7

@liv0 Thank you. As has been mentioned, this makes a useful experience effectively impossible. I’d be more than happy to walk through the issues step by step with the team if desired.

I’m a 2 year WHOOP customer and want to continue advocating for and using the brand, but this has forced me to download Hevy for the past couple weeks.

2 Likes
8

Any updates on this @whoopadmin. Mines still not working which is very frustrating. Strength trainer worked perfectly fine before this change?

2 Likes
9

Same issue like everyone else. Driving me crazy. How about someone from @whoopadmin responding!

1 Like
10

Hey @Artsybrad and everybody else in the comments. Chris Chapman here, Sport Scientist at Whoop and resident strength coach.

First thing I can say is we hear you. This was a bug that introduced in a recent update, and not how Strength Trainer normally functions. It definitely made for a very difficult user experience. The bug has been fixed, if you manually update your app the problem will be solved. You should be able to skip around exercises as that is how Strength Trainer has functioned since the beginning of the feature.

The reason individual DB weights are required is for the start/stop set flow where Whoop measures your lift to get an accurate MSK strain, as you have to do single sides separately [similar to any weightlifting measurement device such as a linear position transducer (gymaware, repOne) or inertial motion unit (output, vmaxpro)]. This flow was originally created with the PUSH technology to enable a host of other features down the road. However, this user experience does not make it ideal for the logging-only flow (no set/rep measurement). This is something we are aware of in general and will add this feedback, so thank you!

The reason reps are first in order, is when programs are delivered more often than not reps are prescribed but exact weights are not (unless using %RM or VBT). So while for logging this may seem backwards to your preferred flow, it makes sense when delivering programming to users. But I hear you, as people may input how many reps they did at the weight they selected, and may keep the weight constant throughout sets, but get less reps.

For some context, I have been at Whoop for 4 years and was at PUSH for 8 years before that so I have been helping to build strength apps and hardware for 12 years. I also work as a strength & conditioning coach and personal trainer. I’ve been training Olympic athletes since 2007 and personal training general, clinical and youth populations since 2004. As a person who still coaches daily and helps build tech, I can tell you building tech, especially one as complex with as many sensors, functions and features as Whoop, is a challenge.

There is a vision of where we want strength trainer to go, but since launch a few years ago it hasn’t been a focus. With increased usage and demand in the last year, we have restarted work in early 2025 and are adding features and updates to move closer to where we want to go.

We appreciate all of your feedback, please keep giving it, good and bad, as it is definitely heard and taken into account. Thanks everybody!

5 Likes
11

@ChappyStrengrh I just wanted to take a moment to say how much I genuinely appreciate the detailed and thoughtful response you provided. This kind of transparency and insight is incredibly valuable, especially when users are feeling frustrated about features that haven’t seen updates or improvements for some time. Communication like this helps build trust and shows that the team is actively listening and working behind the scenes. Please continue sharing this kind of context moving forward. It really makes a difference.

4 Likes
12

Thank you! I agree with everything you said. I do, and will do my best!

3 Likes
13

I really echo the sentiment here. Strength trainer user experience has generally been quite bad since it was introduced, despite the strain measuring principles underneath being excellent. It just doesn’t measure up to the flexibility that a real person in a real gym needs. I often experience bugs adding in exercises and adding sets, trying to add a new exercise and pull it out or add it in to a super set. In real life, it’s not easily useable in the gym, it just doesn’t have the flexibility to deal with changes mid routine. Which means it’s better to calculate the muscular load after the session - but that means memorising or writing down the exercises during the workout and calculating the load later, which kind of makes the other features of strength trainer redundant.

1 Like
14

Hi,

Do we know what version this fix was implemented in? It states my Whoop app on iOS was updated 3 days ago with version5.13.0, and this issue still exists.

1 Like
15

I just updated my the app as per @ChappyStrengrh, the issue still persist. You can NOT select sets out of order anymore. Yesterday, I just opted not to record the session as the issue is too frustrating to try and navigate. This feature in the app has never been a stand out to be honest. I’ve always had issues tapping on a set or rep count. It often takes 4-6 taps to select it.

Is there a way to install a previous version to at least avoid this problem while you guys work on a solution?

1 Like
16

Hello @Maiklan I personally confirmed before I sent out the last message the update works and lots of other users did as well. If you go to the app store and manually update that should fix it. Please let me know if the issue persists I will elevate your case thanks!

Everybody else still having the issue please update manually in the app store and try again. Reach out if you are still having issues!

17

@ChappyStrengrh i

I’ve already updated the app, but I’m still experiencing the issue.

However, there’s a workaround:

If you start a Strength Training activity when you start your workout, then open the WHOOP app again, go to your Strength Trainer, and enter your Workout Plan, you’ll be able to edit all your sets during your session and save them.

Once you’re done, you can end the activity that was running and add your sets to it afterwards.

Works quite well like that actually :ok_hand:

18

Hey @bluntedlol - which flow are you trying to use? Live Strength trainer with start/stop set? Build a workout on the fly and just log your weights? Complete a prebuilt workout? I think this info can help us troubleshoot.

1 Like
19

Hey @Maiklan did you update via the app store with a manual update? The update was out last week and I have confirmation from numerous users it works now. If you are still having an issue lets elevate to troubleshoot.

20

Well, I have to edit my already premade workouts in the strength trainer while I’m running a weightlifting activity. I then add the workout after I finish the weightlifting activity to get the right amount of load. But I can confirm the issue is fixed now. The reason I thought it wasn’t is because when you first open the session and naturally press start the first set, it is locked in the 1st exercise and you then can’t move it to another exercise while it is running, of course.

2 Likes