I’ve had Whoop for five years now. I’ve gone through multiple models countless updates and upgrades. I’ve only used the basic band and have no complaints.I have had absolutely zero problems with anything with WHOOP. The customer service has been spot on and fast with anything I need help with. I did like it more when there was a direct line to a person, but I also understand with growth in the company. Customer service gets a little tricky. But never bad. As far as the device and the app goes, I have never been on please. I have never had an issue with tracking accuracy or consistency. I have referred over 17 colleagues and 24 clients to this app most of which still use it when the 5.0 MG came out the only thing I noticed was a drop in my step count and daily strain, and I didn’t have a problem with this because I wondered if it was a little high to begin with. The EKG has always worked accurately and consistently. As a former athlete, we still train like a current athlete and a coach I couldn’t love this product more. Sleep accuracy, strain accuracy, activity everything across the board. This is not a magic wand and this is not some advanced AI device from a science fiction movie. But for where we are and what it does, this is the best sports wearable available.
But is heart rate always on point or at least close to? That would be interesting
HR and HRV are wildly off on my device. And since this drives everything in Whoop, my data has become useless. I have been in the Red Recovery for weeks. I did an easy recovery ride today and my strain is 19.9. My HR according to whoop was hitting 200. Maybe your device is a good one, but maybe lots of us are part of a bad batch.
Happy that you are happy with Whoop but lots of us are suffering and we are allowed to voice our concerns.
Yes! I’m not sure what the other guys issue is but there have been times during training and rest that I’ve taking manual readings to directly compared to the app and was spot on for HR. The only other comparison I’ve made with the HRV is to a garmin and they were always within a point of each other.
That’s wild man. Have you manually adjusted your heart rates? Maybe tried a factory reset on the device? I’ve just never seen that before.
Done everything suggested from support. Read through this community to see lots of people suffering. If it works for great but there is a vast number of us that it is simply not working..
This is why it’s so frustrating, For every wild HR ride I get multiple that match perfectly to my Garmin Chest Strap. If there was a way to have Whoop ignore the wild HR and the occasional crazy spikes I would be fine. But my recovery gets totally messed up by these crazy spikes. A toggle button to include in metrics yes/no would be perfect. Toggle can always be on and to toggle off to stop the metrics getting blown up.
I’ve given up on this! It will take ages for something to happen in terms of hr etc. If at all!
Paying for a service that is malfunctioning in many aspects. I will have a look at the new Polar device tomorrow.
That actually looks pretty normal. Maybe your garmin isn’t picking up. I did a test at UT health to measure output and HR for athletes. I was on a hr monitor that I was able to have connected to a screen in real time. This was pretty top notch equipment from the hospital and those spikes were fairly common over the course of the 5 rides I did for them while Being measured. Either accidentally holding my breath, coughing for a few seconds or just breaking my breathing pace would end up in a spike or two. Again, that chart looks really accurate
AVG 107bpm and Max 145bpm is absolutely normal for me. All my devices report the same, so this ride was perfect. The frustration happens when suddenly Whoop spikes super high, well over 200bpm for long periods. It seems I get 3 or 4 good ones and then a wild one.