The W button is stuck on an old workout from last Thursday. Every exercise I have done since then is showing the info from the work last week.
The W button works if I press it from the home screen.
I have logged out and in.
I have uninstalled and reinstalled the app.
Firmware is up to date.
App is up to date.
I have an iPhone 15 pro max.
iOS is up to date.
Please advise.
Hi there! Please reach out to our support team via email at support@whoop.com, and they will be happy to assist you with this!
I’m having the exact same issue.Ive seen a number of people also complaining on Facebook about the same thing.Been in contact with support,followed all the suggested steps to fix (twice) and still not working.My AI is completely messed up.
Hi - I did reach out (ticket 06560740) but keep getting asked the same questions.
I have the same issue since last night - it started Tues 23 Mar. I also opened a ticket (06571064).
I’ve resinstalled the app as per instructions and got another message telling me to reinstall the app. It is not working for me right now.
My AI is messed up.
Same - I sent a number of screenshots highlighting the issue’s I was experiencing .After following all the steps Whoop suggested, they then asked me to provide evidence in the form of screenshots! It’s very frustrating.
