I’m extremely disappointed with how my recent membership renewal was handled and wanted to share my experience here in case others have faced something similar.
My Whoop membership was accidentally renewed just an hour before I realized what happened. The moment I noticed the renewal, I immediately raised a refund request. However, I was told that the refund cannot be processed because of their “policy.”
Frankly, this policy makes no sense in situations like mine — the renewal had just happened, and I took action right away.
To make things worse, my device has already been returned. So now I’m stuck in a situation where:
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My membership has been renewed without intention,
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My refund request (raised instantly) is being denied,
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And my device is no longer with me — so where exactly am I supposed to track my performance now?
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Will Whoop send me a replacement device since the membership was renewed?
This entire experience, including dealing with customer support under Ticket #05401812, has been extremely poor and unhelpful. I’m hoping someone from the team can escalate this to a higher level because this isn’t the kind of support or flexibility one would expect.
If anyone else has dealt with something similar, please share what worked for you. I sincerely hope Whoop revisits this unreasonable policy.