My name is Juan Carlos Ramírez and I’m reaching out because I was recently charged for my WHOOP membership, but I am currently unable to use the service. I lost my WHOOP device and I also had trouble accessing my account, so I did not intend to renew the membership.
This charge was unintended, and since I currently cannot use the membership, I kindly request a full refund for the recent payment and the cancellation of my membership to prevent future charges.
Hi @juancrmzdeo,
I understand you lost your WHOOP device and were recently charged for your membership, which you did not intend to renew. Since lost devices are excluded from warranty and return policies, and you are unable to use the service, reach out to support@whoop.com. A member of our Membership Services team can review your situation and assist further with your refund and cancellation request. Please provide any additional details or questions you have for them in the form that will appear on your screen.