Upgraded to Whoop MG, all fine, gifted my Whoop 4.0 to my wife, followed instructions and cannot get it to pair with my wifes phone (Up to date Android)

General
1

Hi, I recently upgraded to Whoop MG and gifted my 4.0 to my wife. My wife registered and has the 2 month free trial but the Whoop App will not connect to her phone, which is a recent Samsung Android device. I’ve followed the prompts,

  • removed the Bluetooth connection form my phone
  • Charged the battery pack completely
  • Charged the Whoop completely
  • Left the battery on also for 15 minutes, green lights on sensor are on
  • Green light on side of Whoop appears
  • I tried tapping top of device, but the green light comes on, never a flashing blue light

Any help would be greatly appreciated. I’m 3 days into the free trial and it’s still not working.

Thanks,

Paul

2

Ckearing the cache and data seemed to do the trick, all sorted now!

https://support.whoop.com/s/article/WHOOP-4-0-iOS-Connectivity-and-Pairing?language=en_US#manual