Unauthorized Charge and Refund Request

Orders & Subscription
1

Good morning.

I am writing to file a complaint regarding an unexpected charge on my account. I purchased a WHOOP device for a total amount of €179.10, paid in three installments of €59.70. However, on January 27th, an additional amount of €264 was charged to my account.

I would like to express my dissatisfaction with this situation, as I do not understand the reason for this debit and no additional purchase was made on my part. I therefore request a full refund of this amount as soon as possible in order to resolve this issue.

I look forward to your prompt response.

Kind regards,
Gonçalo Pereira

2

Hi @GP7Whoop , thank you for reaching out! I am not able to access your personal information via this forum, however, our Membership Services team can and is best equipped to handle these types of membership & billing inquiries. I have created you a ticket with our team, and they will be in touch via email!