Unable to log in – App only shows “ERROR” after successful password reset

Product Feedback
1

Hi everyone,

I’m honestly really frustrated and exhausted. I’ve been trying everything for hours, but I still can’t access my WHOOP account.

I successfully reset my password and received the confirmation and new sign-in emails, but the app only shows an “ERROR” screen every time.

I’ve reinstalled the app, restarted my phone, updated everything, and tried different networks, but nothing works.

I’m really disappointed and would appreciate any help if someone has experienced this before. Thank you.

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2

I am having the same issue. Seems it happened after taking an Apple update. Then it would not let me login and I get the ‘retry.”

3

Hey there! We’re so sorry to see you’re experiencing this and we’d be happy to take a closer look for you, but we’ll need to do so through one of our secure support channels since we may need to access your account.

You can reach our Membership Services team via email at support@whoop.com.

If you already have an open support case, there’s no need to create another one, simply reply to your existing case so our team can continue assisting you there.

Once you reach out, we’ll be happy to investigate and help get this sorted out.

4

Hello,

I have already contacted Membership Services and completed all the troubleshooting steps you suggested, but the problem still exists.

I still cannot access my account. The app only shows the same “ERROR” screen every time.

Could you please escalate my case to a specialist and check my account from your side? I’ve been trying to fix this for days and I’m honestly feeling very frustrated because I still can’t use my WHOOP.

Thank you.