Unable to enter my child’s correct date of birth

General
1

Hi, I purchased a WHOOP 5.0 with a Peak membership for my son. He was born in 2012, but during account setup the app does not allow me to enter his actual year of birth. The earliest year available is 2008.

I don’t want to enter a false date of birth because I am concerned that an incorrect age could affect his WHOOP data, recovery, strain, sleep recommendations, or other metrics.

Is there an official way to create and configure a WHOOP account for a minor using his real date of birth? If so, could you please explain the correct setup process?

Thank you.

2

Hi there! We completely understand your hesitation to enter an incorrect date of birth when setting up your son’s WHOOP account.

Because this involves account setup and personal information for a minor, we’re unable to review or troubleshoot the setup here in the WHOOP Community.

Please reach out to our Membership Services team through one of our secure support channels so they can review the situation and provide the appropriate next steps:

• Email: support@whoop.com
• Phone: +1 (844) 64-WHOOP (7 days a week, 9:00 AM–7:00 PM ET)
• Support Request Form: Whoop Support

For privacy, please don’t share your son’s date of birth or any other personal or account information here in the Community. Our team will be happy to assist securely.