I paid for a new membership in mid December and received my Whoop. When I set up my new Whoop, it connects to my old membership which it thinks is expired and wants to charge me again. Customer service is terrible. AI response emails are worthless.
Hi @amymccnoe - sorry to hear about this mixup! It sounds like your WHOOP is connecting to your old account and the new membership was purchased via another. For this type of issue, our team at support@whoop.com will be able to help square away the accounts with no further charges.