Hi everyone, I’m trying to set up MFA on my WHOOP app but fail to see my email on the email colunm and I can’t press “next” botton or fill in any email addres. The phone number option doesn’t work as I’m based in india (outside US).
I’ve already tried:
Reinstalling the app
Switching between WiFi and mobile data
Force closing and reopening the app
Use alternative device to login
This is also blocking me from accessing everyting since MFA is required first.
Has anyone from india or outside the US managed to fix this? Is there a workaround? Would love an useful response from the WHOOP team.
I’m having the sale issue. It alsof als tot change e-mail but when pressing this button and trying tot change the app just closes and nothing happens. If it try this again in also can’t press change e-mail anymore. It just flips back to mfa start screen.
I’m having the same problem too. My app is stuck on the set up MFA page but it won’t allow me to click.anything to set it up. When I tried uninstalling and reinstalling to clear the issue, it returned to the stuck MFA page. Can’t access my app now. Any assistance appreciated.
I also residing in Thailand and having the same MFA issue. I cannot log in and it keeps asking for US Phone number. Or ask to key alternative email address.
I’m stuck in an infinite loop of the MFA screen flashing up on screen then off. I’ve tried all the troubleshooting - removing app, turning off device, multiple reinstalls and nothing will resolve the issue.
Same here. It started on Saturday June 13. I contacted support. They said it’s a “bug” and that they’re working on it. They did not say how long it would take to fix it. It’s frustrating because I cannot access my account or anything as the app is not functional.