I have been using whoop for a few years but find customer service increasingly bad; to the point that forces myself and my family to switch platform.
The dishonest ways in tricking members are too numerous. A glaring one is the promotion of free device if a member upgrade to Peak for another 12 months.
I ordered that and a Superknit. I was charged the superknit which was never delivered. Even the customer service knew it was not delivered ( as it was out of stock); the email chains forced me to go back and forth multiple times (taking pictures of delivery, taking pictures of the invoice, etc) before they agree to refund. This is so dishonest as they know the Superknit was out of stock and was not delivered. I should not be charged in the first place and should not need to chase for the refund and to jump over so many hurdles.
Secondly , the “free” device was charged. After multiple rounds, the customer service basically says it is what it is. I then asked for the refund of the unused membership as I would throw the device away ( though I paid for it) and never touch Whoop again. And not surprisingly Whoop refuses to refund the membership that is not starting until three months later and; a membership extension that Whoop dishonestly tricked a long time member into.
Dealing with customer service is extremely frustrating as Whoop delete the history and each conversation is starting anew.
Hope whoop will take some serious effort in improving the situation and to restore customers’ trust.