Dear all,
I would like raise issue that I have with customer support. I received my Whoop band this Wednesday. During the activation of the app an issue occurred and black screen with error sign appeared. I tried to change the password, delete and install app again, nothing is working. Since Wednesday (15June) I am trying to reach someone at support center. Three different people approached me ( or AI..?) with the same questions to send them screenshots of an error. I have done this three times and no response. App is still not working. My prescription started and I am already charged for the full year prescription. Is this app some joke!!!??? Did anyone experience the same???
This is the my worse experience with customer support ever!!!
Vlatka