4 months was in contact with support with issue. They said they’d replace it but I need to send it back. Was on a trip so I thought I’d do it when I’m back (a week later).
Following week go to see where to send it, says I need to fill out a form in a “previous” email. Checked all emails no forms existed. Sent out email to get this form. No response for a month. Sent another response, and after few weeks got a response saying I’m in the back of the line. Now 3 months later, still no response. I responded to the ticket now since this is ridiculous that I’m back in the line for 3 months for no response. Something has to be wrong or do they literally no longer have support staff?