One year ago, I had a WHOOP. Now I’ve ordered a new WHOOP, but my account is still inactive. The device is connected to my app, but the app says I need to renew my membership. I purchased the WHOOP via Apple Pay, using the same email address as my WHOOP account.
Hey @TimLucaUhl,
If you purchased a new WHOOP device via Apple Pay using the same email address but your account is still inactive and the app says you need to renew your membership, it likely means your membership hasn’t been renewed or extended yet.
Membership billing and activation are tied to the renewal or extension of your membership, not just pairing a new device. Even if your device is connected to the app, your membership must be active to unlock WHOOP features. Memberships typically renew automatically each year, but if yours expired or didn’t renew, the app will prompt you to take action.
You can check your membership status and renewal date in the WHOOP app by going to Menu > My Account > Membership. If your membership shows as inactive, you’ll need to renew or extend it to regain access.
Buying a new device via Apple Pay doesn’t automatically renew your membership. Renewal or extension is a separate step you’ll need to complete in the app under Membership and Billing.
If you’ve recently renewed or extended your membership, your new device should work right away. Otherwise, you’ll need to finish the membership renewal or extension process before everything unlocks.
If this doesn’t work, please reach out to support@whoop.com so they can help you out.
Best,
Liv
I recently signed up for a new membership (WHOOP PEAK) and paid the full membership fee of €264. If I were to start another membership in the app now, I would end up with two subscriptions, meaning I’d be paying twice. The membership simply hasn’t been activated on my account even though I purchased a new membership. I already contacted support two days ago, but I still haven’t received any response.
Hello, did you eventually get your subscription activated? I’m having the same issue and I’m wondering whether I should just return the device or wait for the problem to be resolved. Thanks!
I have the same problem, returned the whoop of trial, buyed a anual suscription of Peak and the app say that I have the suscription defeated. Sent mail to support without reply.
I understand that when they received the trial whoop, they canceled the one I had bought for a year
I don’t know if there is a deadline to return the whoop (bought on 09-09), but I’m thinking because if the first time you have a problem , you have no way to talk to someone or that they don’t answer your emails, we’re going badly
I’m having the same issue. Has anyone else managed to solve it?