Sensor not working and not pairing

General
1

Hi

I charged my whoop then woke up today my data on whoop was '“catching up”. They stayed catching up for 6 or more hours. So i decided to unpair the device to pair it again.

Now, i can’t pair it back, i dont see any colors flashing on the sensor. Except for green sometimes after inplugging the charger. What can i do I tried everything online (turn on and off,…) i cant reboot the device since am not paired.

What can i do now ?

Regards

Fahad

2 Likes
2

Im facing the same problem, same scenario

Now Im waiting for reply from the support team and nothing until now

3

Hi

When did this happen ? Did you sign up for the Ramadan update ?

4

This morning, yes I signed up for Ramadan survey

5

Me too

I have a feeling its related @WHOOP_Team please assess as soon as possible.

6

Maybe, please let me know if any updates

Thanks

7

@Durkin your support will be highly appreciated in this

Thanks

8

Hala abdulrahman,

Update to you

9

Perfect. Thank you for the update