Dear WHOOP Support Team,
I’m writing to request your assistance regarding a duplicate payment issue on my account.
On June 21, I paid for an individual annual plan. However, on the following day, June 22, I upgraded and paid again for a two-person Family Plan. As a result, I was charged twice within two days for overlapping subscriptions.
This happened because I was not very familiar with the subscription process.
Additionally, I still have two more family members I would like to add to the Family Plan, but I’m afraid of being charged a third time if I make a mistake again.
Could you please help me:
1. Cancel and refund the individual plan payment made on June 21, or apply it as credit toward the Family Plan?
2. Confirm that my account is correctly linked to the Family Plan?
3. Assist me in safely adding two more members to the Family Plan without triggering additional charges?
Thank you very much for your support — I truly appreciate your help
Best regards.
House