Dear WHOOP Support Team,
I hope you are doing well.
I would like to ask if you would kindly consider making an exception regarding my WHOOP membership.
Over the past few months, I have been using WHOOP and have realised that it is not the right solution for me. While I appreciate the features it offers, the sleep tracking and recovery insights have not been as accurate or as useful as I had expected, and they do not support the goals I wanted to achieve.
One of the main reasons is that the sleep analysis does not appear to adequately account for frequent night-time awakenings or periods of wakefulness when calculating my Recovery score. My main objective in using WHOOP was to better understand and monitor my sleep quality, particularly because of an ongoing medical condition.
For example, WHOOP frequently reports that I have had a good night’s sleep and a good Recovery score based on factors such as time in bed, consistency and stress. However, on a typical night it may report 7 hours and 42 minutes of sleep, a sleep efficiency of 90%, and 16 wake events lasting a total of 54 minutes. Despite these seemingly positive metrics, I wake up feeling exhausted, while the app consistently reports good sleep and recovery. This disconnect between how I actually feel and the insights provided means that WHOOP is unfortunately not helping me monitor the aspect of my health that is most important to me.
In addition, I have a medical condition that will prevent me from wearing the WHOOP band for an extended period of time from the end of August onwards. For these reasons, I will no longer be using my WHOOP membership.
My son, however, is an active WHOOP user and his membership is about to expire. I was therefore wondering whether it would be possible to transfer the remaining time on my membership to his existing WHOOP account.
I understand that this may not be part of your standard policy, but as we are immediate family members and my membership would otherwise go unused, I would be very grateful if you could consider making an exception in our case.
If a direct transfer is not possible, I would also appreciate knowing whether there is any alternative solution you could offer.
Thank you very much for your time and consideration. I truly appreciate any assistance you can provide and look forward to hearing from you.