Request to Transfer Membership Due to Accidental Account Setup

Orders & Subscription
1

Hi everyone,
I’m facing an unusual account/membership issue with my new WHOOP 5.0 and would appreciate guidance.

I ordered a WHOOP 5.0 for myself, but since I was traveling when it arrived, a family member received the package. Because the shipping name was his, he assumed it was a gift meant for him. Without knowing it was my order, he paired the device on his phone and unintentionally created a new WHOOP membership under his own account.

The device and membership were actually meant for me, as I already have an existing WHOOP account. Now the new membership is linked to his profile instead of mine, and the payment for the new membership has gone toward the wrong account.

This was an honest mix-up, and I’m hoping WHOOP Support can help me transfer the newly created membership and device pairing to my existing account.

Has anyone experienced something similar or knows the best way to resolve this? I’m ready to provide proof of purchase and any other verification needed.

Thanks for any help or suggestions!

2

Hi @DivyanshuSri,

Thank you for taking the time to write in. This is something that a member of our Membership Services team will need to assist with. It looks like there is already a support case open so you are in good hands.

3

Similar thing happened to me but the AI support bot has not been helpful. The account was initially activated for less than 2 hours when I reached out for a 12 month membership plan. It’s still been less than 24 hours. Did they help you at all or tell you to buy another one like me?