Hi everyone,
I’m facing an unusual account/membership issue with my new WHOOP 5.0 and would appreciate guidance.
I ordered a WHOOP 5.0 for myself, but since I was traveling when it arrived, a family member received the package. Because the shipping name was his, he assumed it was a gift meant for him. Without knowing it was my order, he paired the device on his phone and unintentionally created a new WHOOP membership under his own account.
The device and membership were actually meant for me, as I already have an existing WHOOP account. Now the new membership is linked to his profile instead of mine, and the payment for the new membership has gone toward the wrong account.
This was an honest mix-up, and I’m hoping WHOOP Support can help me transfer the newly created membership and device pairing to my existing account.
Has anyone experienced something similar or knows the best way to resolve this? I’m ready to provide proof of purchase and any other verification needed.
Thanks for any help or suggestions!