My name is Thamivanan Ady, and I’m currently using a WHOOP 4.0 device.
Over the past two days, I’ve been experiencing issues with delayed data updates. As of today, the band is no longer connecting via Bluetooth at all. I’ve tried all available troubleshooting steps including:
Deleting and reinstalling the WHOOP app
Restarting my phone
Attempting to connect via a different phone
Unfortunately, nothing has worked and the band remains unresponsive. As my device is still under warranty, I kindly request guidance on how to proceed with a replacement or a suitable resolution.
Sorry to hear you’re running into Bluetooth connection issues and delayed data updates with your WHOOP band. Since you’ve already tried reinstalling the app, restarting your phone, and even connecting with a different phone (solid troubleshooting, by the way), here are a few more things you can try:
Double-check that Bluetooth is on and the WHOOP app is open in the background.
Go to your phone’s Bluetooth settings, forget the WHOOP device, then try re-pairing it through the WHOOP app.
Open the WHOOP app, head to Device Settings, and see if there are any firmware updates available—if so, go ahead and install them.
Make sure any battery-saving modes or optimizations on your phone aren’t limiting background activity for the WHOOP app.
And finally, confirm that your WHOOP band has at least 20% battery—it needs a bit of juice to behave properly.
If you’ve tried all of the above and your band still isn’t responding—and you’re still within your warranty period—it may be time to reach out to support@whoop.com who can help you further.