Hi Whoop Support Team,
I hope this message finds you well. I’m reaching out regarding my recent membership renewal. Unfortunately, I missed the cancellation deadline by a few days and the payment has already been charged to my account.
I haven’t been actively using my Whoop for quite a while now, so I no longer have a need for the membership. I’d also like to mention that I’ve actually gifted a Whoop device to someone else, so I do have a positive connection with the brand.
Given these circumstances, I was hoping you’d be willing to make an exception and process a refund for this renewal charge. I completely understand that I missed the deadline, and I take responsibility for that — I’m simply hoping for a bit of goodwill on your end.
Thank you so much for your time and understanding. I look forward to hearing from you.
Kind regards
Hi! Please reach out to our support team via email and they will be more than happy to look into this for you. You can email the team at support@whoop.com!