I’m sharing this in hopes that someone from WHOOP will finally take action—or at least others will be aware.
My strap stopped working—no lights, no pairing, completely unusable.
I followed all support instructions (restart app, forget device, charge, etc.), but nothing worked. No blue light. No connection.
Support approved a replacement and I submitted the claim form.
But until now, the status is still stuck on “To Be Processed.”
I paused my subscription, thinking I could save the remaining days.
After a week, I tried to resume it, hoping the strap would work—but it didn’t.
Now I can’t pause it again, since WHOOP only allows one pause per 12 months.
I’ve paid for a service I can’t use, received no working device, and only get automated replies.
I’m now considering filing a formal complaint with the Consumer Product Safety Commission and other relevant consumer protection agencies.
This has gone on long enough. WHOOP needs to resolve this.