Renewal is in 6months, I’m still on the 4.0

General
1

Hi, my renewal automatically hit like a week before the 5.0 came out last spring. I was annoyed to pay the upgrade fee for the new device, I’m with the 4.0. Now my sensor is acting up/not charging and I’ve been circling around trying to get help. Any advice, need some guidance.

2

Hi @CoachTwig — thanks for reaching out, and welcome to the community!

If your WHOOP 4.0 isn’t charging or powering on, here are a few things to try before we explore upgrade options:

1. Check the charger:

  • Plug your battery pack into a power source and make sure the LED lights up.

  • If it doesn’t, try a different outlet or USB port.

2. Attach the charger securely:

  • Slide the charger onto your sensor until it clicks into place.

  • Make sure the band isn’t loose or misaligned — that can prevent charging.

3. Check the sensor LEDs:

  • Double-tap the sensor. If no lights appear, the battery might be fully depleted.

  • Keep it on the charger and open the WHOOP app to confirm it’s connected.

4. Reboot your sensor:

  • In the WHOOP app, go to Device Settings → Reboot Device.

  • Keep your phone close to the sensor while it restarts.

5. Inspect for damage:

  • Check the charging contacts for dust or debris.

  • If the battery pack shows no LED indicator, it could be defective.

If you’ve gone through those steps and it’s still not working, reach out to support@whoop.com — they can help troubleshoot or replace the hardware if needed.

Now, about upgrading to WHOOP 5.0:

You have two main options:

  • Pay a one-time upgrade fee ($49 for WHOOP Peak, $79 for WHOOP Life), or

  • Extend your membership by 12 or 24 months — this includes the new device at no extra cost.

There are some exceptions that might apply to you:

  • If you renewed within 30 days before or 14 days after the WHOOP 5.0 launch, or

  • If you have 12 or more months left on your membership,

    you may qualify for a waived upgrade fee on WHOOP Peak.

You can easily check your eligibility by starting the upgrade process in the WHOOP app — any available waivers will show automatically during checkout.

Hope this helps get you back on track (and possibly on the 5.0!).