I’ve been with Whoop since 2021 and upgraded to 5.0 just before Christmas with the intent of giving my 4.0 to my partner along with one year membership. The new device is not as accurate as the 4.0 and after numerous back and forth with support (first responses were all AI generated emails with same useless repetitive advice until finally someone from support team responded over email) was told that there is a 2 week calibration period for any new device. This is not something that I’ve experienced with the 4.0 which I loved and am regretting upgrading, considering ending my membership and purchasing an Oura ring. The 5.0 is not picking up my activities correctly, undercounting steps, missing heart rate data/incorrectly tracking it, and is by far a worse experience than 4.0. These observations are not anecdotal as wore another HR monitor for three days at the same time to track/check the 5.0 accuracy across all types of activity.
It’s been 2 weeks and calibration has not improved and I’ve tried the hard reset/device reset multiple times. Support offered to send a bicep band for free…but I’m not going to wear a bicep band its just not practical. My options are to cancel membership (including the gift to partner), revert back to a 4.0 and see if anything improves (friend has offered me a second hand 4.0), or request that they send me a new 5.0 device and hope that the problem was device specific.
Has anyone else had a similar experience with the new 5.0?
Havnt noticed that yet but just upgraded. what i did notice is that the haptic alarm is no longer strong enough to wake me up. Seems like a known issue for months so at this point assume nothing can be done about it from a software perspective. whoop 4.0 was much better. The downgraded alarm feature in itself made me regret this upgrade and strangely that was my favorite feature. Thinking of abandoning whoop altogether.
Same. I’ve been a user for many years, current “streak” starting in 2019. Whoop 5.0 has my average caloric burn at about 65% of the 4.0, 2100 a day vs 3200 a day. Runs will be relatively consistent but assault bike and stairclimber activity is vastly different. When comparing 5.0 to other heart rate devices on the same workout, the 5.0 will consistently be off by 35%. I’ve been dealing with whoop support for months, tried all their suggestions, their standard answer is to place it higher on your wrist or wear the band in a different location such as your bicep. Bought the bicep band and make sure the wristband is higher when wearing it, still did not work. I offered to go back to the 4.0 if I could get a refund. They would not allow it. After months of back and forth with support, they sent me a new 5.0. Same issues with the new one. As a long time user, this has been very frustrating.
Hey, really empathise with you and wondering if support has provided any explaination re the 5.0 being off? My HR is consistently under estimated vs Garmin for the same activities - are you having a similar issue or is it “too sensitive”? I seem to remember that there was a feature that allowed you to adjust the device sensitivity a few years back but they seemed to have removed this from the app…
I’m buying a second hand 4.0 if the results do not improve in three days. What really suprises me is how terrible (and inconsistent) their responses have been. I wonder if anyone in WHOOP product is aware of this issue and whether or not they have any plans to fix it either via software or hardware (less likely) changes. It suggests that as a company they are struggling to scale and have no system to capture customer feedback, especially as we are both long time customers and early adopters of the product.